Nandi Ngubane

• Customer billing enquiries.
• Reviewing account balances and assisting in payment arrangements where necessary.
• Utilising ACSS, Infomanager and workhub to access customers' accounts and assisting in product services.
• Upselling in packages that are better for customers' lifestyles.
• Communicating clearly and professionally to customers regarding billing, account updates, and resolving queries.
• Following up on past due balances and how to help the customer with payment arrangements.
• Assisting in sending financial reports regarding bills and how to access them.
• Resolved billing queries through detailed account analysis and effective communication.
• Built rapport with customers through courteous and professional communications.
• Processed customer payments via telephone and online platforms, ensuring accurate account updates.
• Processed refunds, exchanges and service requests for customers.

• Preparing and presenting lessons to help pupils improve their reading, writing, and speaking abilities.
• Creating teaching materials, such as notes and quizzes.
• Assigning exercises to aid in the consolidation of learning content by pupils.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Resolve customer queries promptly and professionally.

Process orders, returns, and exchanges efficiently.

Keep accurate records of customer interactions and transactions in the CRM system.

Follow company policies and procedures when handling customer requests.

Ensure customer satisfaction and building a positive customer experience.

• Installation in schools, private property, and other buildings, installing electric gates.
• Data Cabling, Networking, and Telecommunications.
• Troubleshooting and fixing appliances and distribution boards.
• Maintenance: Inspect and maintain electrical systems, including transformers, circuit breakers, and other components.

• Switchboard. This included answering calls, uploading, or requesting relevant documents for the sales and customer service department.
• Creating and printing job cards for vehicles in for service or consultation.
• Meet and greet all customers visiting the dealership.
• Responding to inbound queries regarding services, and making outbound calls for feedback.
• Handling complaints and ensuring customer satisfaction.
• Ad hoc and administrative duties when required.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.