Summary
Overview
Work History
Education
Skills
Volunteer Experience-Lincoln Community School , Ghana
Timeline
Generic
Nancyy Edwin  Alexander

Nancyy Edwin Alexander

Summary

Possessing over 16 years of meticulous experience in HR management, training, and administration, I bring an array of skills to any organisation. My professional experience which includes crucial responsibilities such as HR Coordinator at Emirates Airlines in Dubai, has sharpened my ability to navigate multicultural contexts, collaborate with people from over 150 countries, and flourish in varied settings. My time with International SOS in Nigeria, where I worked as an Administration Manager, helped to develop clinics while adhering to strict regulatory requirements, expanded my intercultural knowledge. As a Training Supervisor, I coordinated programmes to improve staff competencies and operational efficiency throughout West Africa, working directly with top management to create organizational success.

My passion lies in advocating projects that increase employee engagement, develop pleasant work environments, and boost team spirit. Through my employment, I've had the opportunity to create and execute targeted training program's centered on team building, communication skills, and morale enhancement. Furthermore, my experience in employee relations allows me to handle issues and foster a culture of justice and inclusion.

Currently enrolled in an MBA curriculum specializing in HRM. I have completed all modules and am working on my thesis, which is projected to be completed by July 2024.

I am dedicated to contributing to the long-term success and progress of any organization for which I am fortunate to work.

Overview

17
17
years of professional experience

Work History

Entrepreneurial Consultant

Jeunesse Gobal
Remote
01.2017 - 08.2022

Implemented dynamic marketing tactics to expand the reach of wellness , health-related and skincare products through various digital platforms and personalized in-person encounters. Cultivated and developed a strong consumer and distribution network. Led extensive training sessions, enabling aspiring distributors to build flourishing businesses of their own. Facilitated easy onboarding experiences for new affiliates, while providing ongoing advice and educational materials.

Achievements:

  • During my first quarter of careers, I exceeded my sales objectives by 30%.
  • Mentored and mentored 15 new distributors to leadership roles in their first six months.

Administration and Training Operations Manager

International SOS
Port Harcourt
06.2012 - 09.2016
  • Regular involvement with Regional Medical Director and senior stakeholders to ensure the achievement of strategic goals and the success of the business.
  • Develop and execute a procedure that ensures continuity in key management roles by identifying individuals with potential , identifying their inadequacies, and providing developing chances for them ahead of the Company's requirements.
  • Upheld company policies, objectives, and communication strategies to foster alignment.
  • Led the development of a dental clinic, ensuring that the necessary documentation, quality controls, and management standards were implemented smoothly.
  • Collaborated with senior management to identify areas for improvement, conducted comprehensive training needs analyses, designed tailored training interventions, and coordinated training activities across West Africa to ensure operational efficiency and optimize learning outcomes.
  • Identified operational enhancements and implemented robust quality control measures, developing comprehensive plans to address efficiency, cost, and profitability concerns, thereby facilitating decision-making processes for organizational improvements.
  • Resolved customer complaints and adjusted policies to meet evolving requirements, ensuring satisfaction.
  • Built strong operational teams to meet process and production demands.
  • Promoted initiatives aimed at enhancing employee engagement, cultivating a positive work environment, and uplifting team spirits

Key Achievements:
Successfully executed the Dental Clinic for International SOS in Nigeria, guaranteeing consistent execution of policies, processes, and quality control standards.
Identified operational advancements and implemented strong quality control systems, enabling decision-making processes for organisational changes, leading to better efficiency.

HR Coordinator

Emirates Airlines
Dubai
06.2005 - 02.2012
  • Provided high-level quality customer service to internal and external stakeholders.
  • Executed HR activities in compliance with policies and procedures.
  • Maintained confidentiality in all aspects of work.
  • Proficient in HR systems and data management
  • Collaborate with necessary stakeholders to achieve specific work goals.
  • Processed payroll data to ensure accuracy of employee paychecks.
  • Responded to inquiries from employees regarding their paychecks or deductions.
  • Updated promotion and job change information on HRMS and generated Contract Adjustment Letters
  • Assisted HR Officer in processing promotion requests and resolved related issues with the IT department
  • Assisted HR officer with Quarterly reports
  • Addressed to employee, supervisor, and management inquiries on general employee regulations.

Key achievements:

  • Consistently showed exceptional levels of customer service to both internal and external clients. Showed efficiency, promptness, and a great work and prompt with the focus on being accurate and supportive in all task.
  • Najim Awards Recognition: Recognized for excellent services to the Najm committee, including crucial assistance and devotion to the committee's aims.

Education

MBA - Human Resources Management

Geneva Business School
07-2024

Bachelor of Commerce -

University of Calicut
04.2010

Skills

  • Operational Management
  • Strategic Management
  • Interpersonal and communication skills
  • Knowledgeable in HR regulations and employment laws
  • Policy Adherence and Compliance
  • HR Compliance
  • HR Systems Management
  • Cultural Awareness
  • Training and Development
  • Employee Relations & Customer Service
  • Payroll Administration

Volunteer Experience-Lincoln Community School , Ghana

Vice President, Parent Teacher Organization, Lincoln Community School , Ghana (2021-2023)

  • Collaborate with other PTO members to plan and organize events for the school community.
  • Developed and executed fundraising campaigns to finance school projects.
  • Collaborated with teachers and staff to identify areas of need and develop strategies to address them.
  • Managed communication between the PTO and the school community, including regular updates and newsletters.
  • Coordinated with the school administration to address parents' concerns and feedback.
  • Developed and maintained positive relationships with parents, teachers, and students

Timeline

Entrepreneurial Consultant

Jeunesse Gobal
01.2017 - 08.2022

Administration and Training Operations Manager

International SOS
06.2012 - 09.2016

HR Coordinator

Emirates Airlines
06.2005 - 02.2012

MBA - Human Resources Management

Geneva Business School

Bachelor of Commerce -

University of Calicut
Nancyy Edwin Alexander