Nancy Nkosiphile Nxumalo
Summary
Organized, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Waitress
Mozambik Restaurant
06.2016 - Current
- Served high volumes of guests in fast-paced service environments with customer care
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared product knowledge to make targeted recommendations, upsell products and boost transaction value
- Planned and executed 20-guest parties by organizing menus, spaces and special requirements.
Waitress
Mozambik Restaurant
02.2023 - 10.2024
- Documented customer orders and conveyed special requests to kitchen staff.
- Bussed and reset tables to keep dining room and areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceeded targets.
Waitress
Wiesenhof Die Wilgers Restaurant
06.2014 - 04.2016
- Managed timing standards in food deliveries to minimize delays.
- Supported restaurant set-up, cleaning and preparations, readying appropriately for the first customer arrivals.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Practiced healthy and safety measures to comply with regulations.
Education
High School Diploma -
Inyanda High School
Zimbabwe 12.2005
Skills
- Upbeat, outgoing and positive
- Organized and reliable
- Menu memorizing
- Table serving
- Point Of Sale system operation
- Strong communication
- Efficient under pressure
- Interpersonal skills
- Multidisciplinary teamwork
- Good administrative skills
- Team player
- Outstanding customer service
Accomplishments
- Supervised a team of 10 waiters.
- Documented and resolved customer complaints, contributing to customer satisfaction.
References
ManagerMozambik South Africa
Enock Ndaba
+27724497809
randpark@mozambik.co.za
General managerMozambik Zimbabwe
Bryn Mpofu
+263788041663
harare@mozambik.co.za
Timeline
Waitress
Mozambik Restaurant
02.2023 - 10.2024
Waitress
Mozambik Restaurant
06.2016 - Current
Waitress
Wiesenhof Die Wilgers Restaurant
06.2014 - 04.2016
High School Diploma -
Inyanda High School
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