Nancy Nampee Mgaya

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.

• To maintain the Personnel filing system.

• To maintain and upkeep the confidential files of all employees

• To assist with the implementation and upkeep of employee communication and to maintain the hotel notice boards.

• To be responsible for the proper filing of all internal and external applications.

• To coordinate placement and follow-up of all recruitment advertisements.

• To arrange all interview appointments.

• To ensure all items on the necessary forms are completed for every new hire.

• To prepare references for all resigning employees.

• Organize internal events such as Early Bird Breakfast and Departmental Monthly Meetings.

• To assist in organizing regular employee sports and social activities.

• To coordinate the employee recognition programmed.

• To monitor and record employee late coming.

• To ensure all unsuccessful applicants receive a written reply within 48 hours of the interview.

• To ensure that all necessary HR data is updated on a regular basis.in People HYway and Aruti

• To update the departments time and attendance sheets

Customer Service:

• Provides the appropriate level of professional, courteous and caring service to all internal customers.

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily and guest profile is updated.

• Maintains positive guest and colleague interactions with good working relationships.

• Builds long lasting guest relationships by being highly responsive and accommodating to requests and proactively anticipating needs to exceed guest expectations.

Reservations:

• With the help of OPERA and Reserve system, I am able to do all reservations (individual and groups)
• Responding and attending to the reservation calls and emails on time.
• Preparing invoices and follow up with payments (pending bills) for the reservation.
• Attending new travel agent requires for their upcoming bookings and helping sales with negation with rates when necessary.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Checking TripAdvisor & replying to the reviews
• Preparing welcome cards for all arriving guests and signed
• Drafting emails and respond on behalf of GM
• Preparing Expenses report
• Preparing requisition using Birch street system
• Checking of mail box at the post office
• Arranging appointment
• Handle confidential and sensitive information with integrity
• Arrange bookings (accommodation/events/flights) meetings with visa application follow up.

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
• Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
• Dealing with Customer quarries and complains and to make sure they are handled to the respective department.
• Respond to the emails and calls
• Assist with meetings/events preparations
• Providing appointment and taking minutes to every meeting
• Maintaining office stationaries inventories
• Ensuring C.E.O's schedules is followed and updated
• Assist with all administrative work including filling and keeping records.

My accountable responsibilities as Business Development Officer:

• Dealing with customer quarries and complains request
• Responding to the emails and calls
• Preparing monthly data regarding site meeting
• Maintaining Cash box
• With the assistance from purchasing officer, i am able to maintain office supplies
• Maintaining Filling system
• Arranging events and meetings
• Do other administrative duties assigned by supervisor

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.

My accountable responsibilities as Secretary, Administrator and Store keeping:

• Dealing with Petty cash
• Preparing LPO, GRN payment for the suppliers
• Preparing Daily collection report for my expenses
• Responding to the incoming calls and emails
• Handle confidential and sensitive information with integrity
• Handling store for track spare parts and office stationaries
• Preparing daily collection report of petty cash and store
• Preparing purchasing orders with help of Tally accounts
• Preparing monthly report and deliver on time to the management