Mmaikane Nancy Ratlabala
Executive Operations Manager
Mbombela
Summary
Dynamic Executive Support and Business Operations Professional with over 15 years of experience in the financial services and infrastructure sectors. Expertise in coordinating executive office functions, business performance reporting, financial oversight, and operational planning within highly regulated environments. Proven ability to enhance senior leadership effectiveness through strategic coordination of divisional plans, budget monitoring, stakeholder engagement, and governance compliance. A unique blend of strong financial acumen and hands-on operational experience drives efficiency, accountability, and superior performance outcomes.
Overview
25
25
years of professional experience
3
3
Certifications
8
8
Languages
Work History
Executive Operations Manager
Casnan Civils
10.2018 - Current
- Coordinated operational planning and execution across 12+ concurrent infrastructure projects, aligning delivery with business objectives.
- Supported executive decision-making through preparation of reports, presentations, and performance updates.
- Managed and monitored project and operational budgets (multi-million rand), including expenditure tracking and variance reporting.
- Coordinated business performance reporting, ensuring timely and accurate submission of operational data.
- Established and implemented administrative systems and processes to improve workflow efficiency and accountability.
- Ensured compliance with governance frameworks, contractual obligations, and audit requirements, contributing to successful audit outcomes.
- Facilitated stakeholder coordination across clients, suppliers, and regulatory bodies to support project delivery.
- Oversaw resource planning, scheduling, and coordination of teams across multiple sites.
- Maintained structured documentation systems, achieving full audit readiness and improved compliance standards.
- Supported organizational development initiatives, including HR administration and onboarding processes.
Assistant Operation Manager
Casnan Civils
02.2015 - 08.2017
- Supported the coordination of daily business operations across multiple projects and functional areas.
- Assisted in implementing operational plans and ensuring alignment with organizational objectives and timelines.
- Coordinated administrative and operational workflows to improve efficiency and information flow across departments.
- Supported financial administration processes, including tracking expenditure and maintaining accurate financial records.
- Prepared operational reports, correspondence, and meeting documentation to support management decision-making.
- Coordinated meetings, logistics, and stakeholder. engagements, ensuring effective planning and execution
- Maintained structured documentation and filing systems to support compliance, audit readiness, and governance requirements.
- Facilitated communication between internal teams and external stakeholders, ensuring timely resolution of queries.
- Supported resource coordination, including scheduling and allocation of operational requirements.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
Relationship Manager, Banking Operations
ABSA Bank
09.2013 - 09.2014
- Managed a portfolio of retail clients, providing financial advisory services and maintaining long-term client relationships.
- Assessed client needs and recommended appropriate banking products aligned to financial objectives and risk profiles.
- Processed and managed 10-20 client applications monthly, ensuring full compliance with regulatory and internal banking standards.
- Monitored client accounts and proactively engaged clients to enhance service delivery and retention.
- Maintained accurate client records, documentation, and reporting in line with governance and audit requirements.
- Consistently achieved and exceeded monthly sales and service performance targets through relationship-driven engagement.
- Collaborated with internal teams to ensure seamless service delivery and resolution of client queries.
- Ensured adherence to financial controls, compliance frameworks, and customer service standards.
- Conducted thorough risk assessments for loan applications, ensuring responsible lending practices and minimizing default rates.
Sales & Relationship Consultant
FNB Nelspruit Pinnacle
04.2010 - 08.2013
- Supported the management of client relationships by providing advisory services and day-to-day account support.
- Assisted clients in identifying financial needs and recommending appropriate banking products and solutions.
- Coordinated administrative and operational processes to ensure efficient service delivery within a high-volume environment.
- Prepared weekly and monthly operational and performance reports to support branch management.
- Maintained accurate client records and ensured compliance with regulatory requirements and internal controls.
- Processed financial transactions with a high degree of accuracy while adhering to banking policies and procedures.
- Collaborated with internal teams to resolve client queries and improve service turnaround times.
- Consistently achieved service and performance targets within a regulated banking environment.
Client Relationship Consultant
FNB Hazyview
08.2007 - 04.2010
- Managed administrative and client service processes within a regulated banking environment.
- Maintained accurate financial records, performed reconciliations, and ensured adherence to internal controls and compliance standards.
- Conducted daily balancing and reconciliation of transactions in line with banking procedures.
- Maintained consistent audit compliance through accurate documentation and adherence to regulatory requirements.
- Built and maintained strong client relationships, contributing to service delivery and branch performance.
- Analyzed customer feedback to identify service improvement opportunities and enhance client experience.
- Supported client acquisition and retention through effective engagement and service delivery.
- Collaborated with internal teams to ensure efficient processing of client requests and resolution of queries.
Client Service & Treasury Consultant
FNB Skukuza (KNP)
08.2001 - 08.2007
- Processed daily financial transactions and maintained accurate operational and client records.
- Performed daily cash balancing and reconciliations, ensuring accuracy and adherence to treasury control procedures.
- Ensured compliance with internal banking procedures, audit requirements, and regulatory standards.
- Delivered administrative and customer service support within a high-volume, fast-paced environment.
- Assisted clients with digital and online banking platforms, improving accessibility and service efficiency.
- Supported account opening processes, ensuring completeness, accuracy, and compliance with KYC requirements.
- Coordinated with internal departments to facilitate seamless processing of banking transactions
- Managed high volumes of client interactions efficiently, reducing wait times and resolving queries promptly.
- Contributed to service delivery targets through effective client engagement and support
Education
MBA - Business Administration
Mancosa
Durban, South Africa 04.2001 -
Postgraduate Diploma - Business Management
Mancosa
Durban, South Africa01-2023
Bachelor of Business Administration - Business Administration
Milpark Business School
Durban 01-2022
Matric -
Lowveld High School
Mbombela 12-2001
Skills
Microsoft Word
Excel
PowerPoint
Outlook
Access
Stakeholder management
Budget administration
Office Administration Systems
Operational excellence
Cross-functional coordination
Core Competence
- Executive Office Coordination
- Business Performance Management & Reporting
- Financial Administration & Budget Monitoring
- Operational Planning & Resource Coordination
- Governance, Compliance & Audit Readiness
- Stakeholder Engagement & Communication
- Policy & Procedure Implementation
- Project & Contract Coordination
- Administrative Systems & Workflow Optimization
Certification
ICDL End-User Computing — Unigrad College (2017)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Advanced (C1)
Xhosa
Intermediate (B1)
Afrikaans
Intermediate (B1)
Timeline
Executive Operations Manager
Casnan Civils
10.2018 - Current
Assistant Operation Manager
Casnan Civils
02.2015 - 08.2017
Relationship Manager, Banking Operations
ABSA Bank
09.2013 - 09.2014
Sales & Relationship Consultant
FNB Nelspruit Pinnacle
04.2010 - 08.2013
Client Relationship Consultant
FNB Hazyview
08.2007 - 04.2010
Client Service & Treasury Consultant
FNB Skukuza (KNP)
08.2001 - 08.2007
MBA - Business Administration
Mancosa
04.2001 -
Postgraduate Diploma - Business Management
Mancosa
Bachelor of Business Administration - Business Administration
Milpark Business School
Matric -
Lowveld High School