Summary
Overview
Work History
Skills
Reading , watching movies in my spare time
Timeline
Receptionist
Nancy Nel Nee Ellappen

Nancy Nel Nee Ellappen

Client Liason / Administrator
Johannesburg,GP

Summary

Dynamic Office Administrative Assistant with a proven track record at The Kings Auto, excelling in client relationship management and confidentiality handling. Recognized for enhancing office efficiency and customer satisfaction through proactive communication and meticulous document preparation. A dedicated team player committed to fostering a collaborative work environment.

Overview

20
20
years of professional experience

Work History

Office Administrative Assistant

The Kings Auto
11.2021 - Current
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
  • Safeguarded company information by maintaining strict confidentiality in all matters related to client accounts and internal operations.
  • Facilitated prompt resolution of customer complaints via email or phone communication leading to increased customer satisfaction ratings.
  • Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
  • Contributed to a professional office environment by greeting visitors courteously and directing them to the appropriate personnel or resources.
  • Streamlined communication for management by reviewing correspondence, arranging conference calls, and preparing meeting materials.
  • Created an inclusive work environment fostering collaboration among team members which resulted in higher morale levels and increased productivity.
  • Monitored office supplies by checking inventory and placing orders.
  • Performed monthly financial reporting and recorded payments to keep accounting system updated.
  • Managed filing system, entered data and completed other clerical tasks.

Client Advisor

Giorgio Auto Body Repairer
12.2020 - 10.2021
  • Excelled in meeting sales targets, contributing significantly to the overall success of the team.
  • Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.
  • Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.

Reservation Agent

Beekman Group
10.2020 - 12.2020
  • Provided customers with information about availability and pricing.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.

Costing Clerk

Status Panelbeaters
10.2019 - 12.2019

Personal Assistant /Client Advisor

Ross Champion T/a Margate Panelbeaters
06.2005 - 09.2019
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.

Skills

Document scanning

Reading , watching movies in my spare time

I am a book worm and i have always loved reading so any spare time i have i love to dedicate to my reading and if i am not reading i love watching the latest movies on Netflix.


I also love watching re-runs and i have probably watched Pretty woman more than 80 times.


Timeline

Office Administrative Assistant

The Kings Auto
11.2021 - Current

Client Advisor

Giorgio Auto Body Repairer
12.2020 - 10.2021

Reservation Agent

Beekman Group
10.2020 - 12.2020

Costing Clerk

Status Panelbeaters
10.2019 - 12.2019

Personal Assistant /Client Advisor

Ross Champion T/a Margate Panelbeaters
06.2005 - 09.2019

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Nancy Nel Nee EllappenClient Liason / Administrator