Nancy Nel Nee Ellappen
Client Liason / Administrator
Johannesburg,GP
Summary
Dynamic Office Administrative Assistant with a proven track record at The Kings Auto, excelling in client relationship management and confidentiality handling. Recognized for enhancing office efficiency and customer satisfaction through proactive communication and meticulous document preparation. A dedicated team player committed to fostering a collaborative work environment.
Overview
20
20
years of professional experience
Work History
Office Administrative Assistant
The Kings Auto
11.2021 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
- Safeguarded company information by maintaining strict confidentiality in all matters related to client accounts and internal operations.
- Facilitated prompt resolution of customer complaints via email or phone communication leading to increased customer satisfaction ratings.
- Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
- Contributed to a professional office environment by greeting visitors courteously and directing them to the appropriate personnel or resources.
- Streamlined communication for management by reviewing correspondence, arranging conference calls, and preparing meeting materials.
- Created an inclusive work environment fostering collaboration among team members which resulted in higher morale levels and increased productivity.
- Monitored office supplies by checking inventory and placing orders.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Managed filing system, entered data and completed other clerical tasks.
Client Advisor
Giorgio Auto Body Repairer
12.2020 - 10.2021
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
Reservation Agent
Beekman Group
10.2020 - 12.2020
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
Costing Clerk
Status Panelbeaters
10.2019 - 12.2019
Personal Assistant /Client Advisor
Ross Champion T/a Margate Panelbeaters
06.2005 - 09.2019
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
Skills
Document scanning
Verbal communication
Telephone reception
Confidentiality handling
Billing and invoicing
Customer engagement
Reception management
Spreadsheet development
File organization
Scheduling appointments
Data entry
Office supply management
Document preparation
Spreadsheet management
Leadership and supervision
Calendar management
Meeting planning
Expense tracking
Client relationship management
Email management
Office administration
Dedicated team player
Customer service
Customer and client relations
Administrative support
Filing
Clerical support
Office management
Client relations
Reading , watching movies in my spare time
I am a book worm and i have always loved reading so any spare time i have i love to dedicate to my reading and if i am not reading i love watching the latest movies on Netflix.
I also love watching re-runs and i have probably watched Pretty woman more than 80 times.
Timeline
Office Administrative Assistant
The Kings Auto
11.2021 - Current
Client Advisor
Giorgio Auto Body Repairer
12.2020 - 10.2021
Reservation Agent
Beekman Group
10.2020 - 12.2020
Costing Clerk
Status Panelbeaters
10.2019 - 12.2019
Personal Assistant /Client Advisor
Ross Champion T/a Margate Panelbeaters
06.2005 - 09.2019