Nancy Mutwani
Administrator / Receptionist
Kempton Park
Summary
Influential administrator with record of success managing administrative challenges and helping great company succeed. Hands-on professional recognized for dynamic work ethic and team player attitude.
Overview
7
7
years of professional experience
6
6
Languages
Work History
Administrative Clerk
Taalnet Group Of Schools, Kempton Park Head Office
Kempton Park, South Africa
09.2023 - Current
- Boosted department efficiency with timely completion of assigned tasks such as drafting correspondence or reports for management review.
- Assisted executives with calendar management to ensure smooth scheduling of meetings or events without conflicts or overlaps in commitments.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Edited documents to keep company materials free of grammar errors.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Input data into spreadsheets and databases.
- Ensured seamless event planning for company functions through venue selection, catering coordination, and attendance tracking.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Assisted in budget preparation by collecting financial data, processing invoices, and reconciling bank statements.
- Edited and proofread documents for accuracy and completeness.
- Supported human resources initiatives with new employee onboarding, benefits administration, and record keeping tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created and updated records and files to maintain document compliance.
- Engaged with customers online and attended in-person networking events to drive traffic and increase sales.
- Enrolling of new students and captured payments into the receipt book with use of POS machine.
- Captured school debit orders onto the Stratcol system and ensured that all debit orders run and are reconciled onto student's statement on Sage.
- Reconciliation of bank statement into student accounts on Sage.
- Entering of student data on College Time and SA-SAMS and capturing of marks and generation of termly reports.
Executive Marketer and Administrator
Trust Divine Security Services
06.2021 - 08.2023
- Running of administration work in the office
- Answering of calls and switchboard operation
- Control room operation
- Sending of clocking reports to clients and advising client of any problems on site
- Implementing of any security features on client site
- Creating and sending of invoices and statements to clients
- Site inspections
- Creation of roster and compiling of monthly site report for client
- Management of social media accounts.
Assistant Tender Administrator
Galo24
06.2020 - 08.2020
- Acknowledging all government requests for quotations that come in
- Filling in of SBD / MBD forms / tender documents and submitting to relevant department
- Attending tender briefings
- Liasing with suppliers and ensuring that orders are supplied in time
- Capturing of all quotes, generating invoices and acknowledging payments made into the company
- Sourcing out for RFQs or tenders in both public and private sector.
Business Relations Executive
Galocity
04.2019 - 08.2020
- Seeking and registering new company partnerships together with handling the contracts
- Liasing with registered companies on payments and ensuring that their systems are working accordingly
- Visiting of other branches to ensure order and checking on booking systems, together with update of information from head office
- Managing budgets
- Maintaining statistical and financial records
- Dealing with customer queries and complaints
- Maximizing profitability, setting and exceeding sales targets
- Enforcing company policies
- Supervising training for the new staff to ensure all aspects of the the role are carried out effectively.
Marketing Administrative Assistant
Galocity
12.2018 - 03.2019
- Social Media marketing
- Outdoor marketing activities
- Using a booking system to make bus, airline and accommodation bookings
- Advising clients on travel arrangements
- Collecting and processing payment (cashier duties)
- Keeping clients up to date with any changes in times or new routes
- Dealing with complaints or refunds of customers
- Front desk reception duties with assisting customers in making any bill to travel payment.
Administrator
Rejoice Academy and Day Care Centre
08.2017 - 11.2017
- Running of all administration work in he creche
- Receiving and banking of all creche fees payments
- Typing of all creche academic material and monthly newsletters
- Communicating with parents on any issues relating to the child.
Company Secretary
Trust Divine Security Services
9 2016 - 10.2017
- Running of administration work in the office
- Booking of appointments for management
- Telesales
- Emailing of company profile to prospective clients
- Invoicing, quoting and follow ups
- Typing of memos or other documentation needed by management or clients.
Education
Diploma in Business Administration - undefined
Diploma in Customer Service - undefined
Introduction to Office and Administrative Management - undefined
Diploma In Business Management - Business Administration And Management
Office 365 Web Apps -
Certificate - TEFL
04.2001 -
Skills
Administrative operations
Staff development and training
Report production
Client relationships
MS Office ( Word, Excel, Powerpoint )
Sage Pastel
Problem-solving abilities
Maintaining confidentiality
Interpersonal Communication
Switchboard Operation
Clerical Support
Invoice Processing
Accomplishments
- Https://germistoncitynews.co.za/223113/promoting-safe-travel-throughout-the-festive-season/
- Supervised team of 5 staff members.
- Galocity Employee of the Year award 2019
Timeline
Administrative Clerk - Taalnet Group Of Schools, Kempton Park Head Office
09.2023 - Current
Executive Marketer and Administrator - Trust Divine Security Services
06.2021 - 08.2023
Assistant Tender Administrator - Galo24
06.2020 - 08.2020
Business Relations Executive - Galocity
04.2019 - 08.2020
Marketing Administrative Assistant - Galocity
12.2018 - 03.2019
Administrator - Rejoice Academy and Day Care Centre
08.2017 - 11.2017
Teacher Record - Certificate, TEFL
04.2001 -
Company Secretary - Trust Divine Security Services
9 2016 - 10.2017
Alison - Diploma in Business Administration,
Alison - Diploma in Customer Service,
Alison - Introduction to Office and Administrative Management,
Taalnet Training Institute - Diploma In Business Management, Business Administration And Management
Alison - Office 365 Web Apps,