Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Nancy Mutwani

Nancy Mutwani

Administrator / Receptionist
Kempton Park

Summary

Influential administrator with record of success managing administrative challenges and helping great company succeed. Hands-on professional recognized for dynamic work ethic and team player attitude.

Overview

7
7
years of professional experience
6
6
Languages

Work History

Administrative Clerk

Taalnet Group Of Schools, Kempton Park Head Office
Kempton Park, South Africa
09.2023 - Current
  • Boosted department efficiency with timely completion of assigned tasks such as drafting correspondence or reports for management review.
  • Assisted executives with calendar management to ensure smooth scheduling of meetings or events without conflicts or overlaps in commitments.
  • Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
  • Edited documents to keep company materials free of grammar errors.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Managed daily mail distribution for both internal employees and external customers or clients.
  • Input data into spreadsheets and databases.
  • Ensured seamless event planning for company functions through venue selection, catering coordination, and attendance tracking.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Assisted in budget preparation by collecting financial data, processing invoices, and reconciling bank statements.
  • Edited and proofread documents for accuracy and completeness.
  • Supported human resources initiatives with new employee onboarding, benefits administration, and record keeping tasks.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Created and updated records and files to maintain document compliance.
  • Engaged with customers online and attended in-person networking events to drive traffic and increase sales.
  • Enrolling of new students and captured payments into the receipt book with use of POS machine.
  • Captured school debit orders onto the Stratcol system and ensured that all debit orders run and are reconciled onto student's statement on Sage.
  • Reconciliation of bank statement into student accounts on Sage.
  • Entering of student data on College Time and SA-SAMS and capturing of marks and generation of termly reports.

Executive Marketer and Administrator

Trust Divine Security Services
06.2021 - 08.2023
  • Running of administration work in the office
  • Answering of calls and switchboard operation
  • Control room operation
  • Sending of clocking reports to clients and advising client of any problems on site
  • Implementing of any security features on client site
  • Creating and sending of invoices and statements to clients
  • Site inspections
  • Creation of roster and compiling of monthly site report for client
  • Management of social media accounts.

Assistant Tender Administrator

Galo24
06.2020 - 08.2020
  • Acknowledging all government requests for quotations that come in
  • Filling in of SBD / MBD forms / tender documents and submitting to relevant department
  • Attending tender briefings
  • Liasing with suppliers and ensuring that orders are supplied in time
  • Capturing of all quotes, generating invoices and acknowledging payments made into the company
  • Sourcing out for RFQs or tenders in both public and private sector.

Business Relations Executive

Galocity
04.2019 - 08.2020
  • Seeking and registering new company partnerships together with handling the contracts
  • Liasing with registered companies on payments and ensuring that their systems are working accordingly
  • Visiting of other branches to ensure order and checking on booking systems, together with update of information from head office
  • Managing budgets
  • Maintaining statistical and financial records
  • Dealing with customer queries and complaints
  • Maximizing profitability, setting and exceeding sales targets
  • Enforcing company policies
  • Supervising training for the new staff to ensure all aspects of the the role are carried out effectively.

Marketing Administrative Assistant

Galocity
12.2018 - 03.2019
  • Social Media marketing
  • Outdoor marketing activities
  • Using a booking system to make bus, airline and accommodation bookings
  • Advising clients on travel arrangements
  • Collecting and processing payment (cashier duties)
  • Keeping clients up to date with any changes in times or new routes
  • Dealing with complaints or refunds of customers
  • Front desk reception duties with assisting customers in making any bill to travel payment.

Administrator

Rejoice Academy and Day Care Centre
08.2017 - 11.2017
  • Running of all administration work in he creche
  • Receiving and banking of all creche fees payments
  • Typing of all creche academic material and monthly newsletters
  • Communicating with parents on any issues relating to the child.

Company Secretary

Trust Divine Security Services
9 2016 - 10.2017
  • Running of administration work in the office
  • Booking of appointments for management
  • Telesales
  • Emailing of company profile to prospective clients
  • Invoicing, quoting and follow ups
  • Typing of memos or other documentation needed by management or clients.

Education

Diploma in Business Administration - undefined

Alison

Diploma in Customer Service - undefined

Alison

Introduction to Office and Administrative Management - undefined

Alison

Diploma In Business Management - Business Administration And Management

Taalnet Training Institute , Kempton Park

Office 365 Web Apps -

Alison

Certificate - TEFL

Teacher Record
04.2001 -

Skills

Accomplishments

  • Https://germistoncitynews.co.za/223113/promoting-safe-travel-throughout-the-festive-season/
  • Supervised team of 5 staff members.
  • Galocity Employee of the Year award 2019

Timeline

Administrative Clerk - Taalnet Group Of Schools, Kempton Park Head Office
09.2023 - Current
Executive Marketer and Administrator - Trust Divine Security Services
06.2021 - 08.2023
Assistant Tender Administrator - Galo24
06.2020 - 08.2020
Business Relations Executive - Galocity
04.2019 - 08.2020
Marketing Administrative Assistant - Galocity
12.2018 - 03.2019
Administrator - Rejoice Academy and Day Care Centre
08.2017 - 11.2017
Teacher Record - Certificate, TEFL
04.2001 -
Company Secretary - Trust Divine Security Services
9 2016 - 10.2017
Alison - Diploma in Business Administration,
Alison - Diploma in Customer Service,
Alison - Introduction to Office and Administrative Management,
Taalnet Training Institute - Diploma In Business Management, Business Administration And Management
Alison - Office 365 Web Apps,

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Nancy MutwaniAdministrator / Receptionist