Summary
Overview
Work History
Education
Skills
Certification
Interests
Work Availability
Quote
Timeline
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NAMUSOKE SOFIA N

NAMUSOKE SOFIA N

IT
KAMPALA,UG

Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 3year background maintaining customer satisfaction and contributing to company success. Proficient in IT skills and Graphics design.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

IT end user support officer

Absa Bank
Kampala, Uganda
08.2022 - Current
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Increased customer satisfaction by resolving issues.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Provided basic end-user troubleshooting and desktop support.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Configured hardware, devices and software to set up work stations for employees.

Social Media Manager

Hearts Together Association
Mbale, Eastern Region
06.2021 - Current
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Analyzed and reported social media and online marketing campaign results.
  • Identified target market and key segments through in-depth analysis of markets and related trends.
  • Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
  • Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.

Customer Service Representative

ABSA BANK UGANDA
Kampala, UGANDA
06.2019 - Current
  • Educated customers on use of banking website and mobile apps.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Customer Service Agent

TECHNO BRAIN
KAMPALA, UGANDA
06.2018 - 07.2021
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Educated customers on promotions to enhance sales.
  • Executed multiple projects efficiently, including GOTV and DSTV.
  • Resolved over 100 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.

IT Trainee

NCR
KAMPALA, UGANDA
08.2018 - 10.2018
  • Installed and configured software and hardware.
  • Collaborated with other interns on movit project to meet program requirements and demonstrate skills development.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Removed malware, ransomware and other threats from laptops and desktop systems.

Voluntary Worker

Balloon ventures
iganga, uganda
06.2017 - 08.2017
  • Engaged in community outreach to aid program mission centered on community support and enrichment.
  • Worked with program supervisors to implement changes and better serve target groups.
  • Met with other volunteers and program leaders to discuss new service opportunities.
  • Spoke with community organizations to boost outreach and highlight programs successes.
  • Assisted with special events or programs.

Education

Bachelor's - Information Technology

MAKERERE UNIVERSITY
KAMPALA
05.2013 - 03.2017

Skills

IT skills

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Certification

Sales Essentials Certificate

Interests

Music

Cooking

Dancing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale

Timeline

IT end user support officer

Absa Bank
08.2022 - Current

Social Media Manager

Hearts Together Association
06.2021 - Current

Sales Essentials Certificate

01-2021

Customer Service Representative

ABSA BANK UGANDA
06.2019 - Current

IT Trainee

NCR
08.2018 - 10.2018

Customer Service Agent

TECHNO BRAIN
06.2018 - 07.2021

Voluntary Worker

Balloon ventures
06.2017 - 08.2017

Bachelor's - Information Technology

MAKERERE UNIVERSITY
05.2013 - 03.2017

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NAMUSOKE SOFIA NIT