Namile Ntuli
Commercial Claims Consultant
Umlazi
Summary
Results-driven Claims and Loss Adjusting Specialist with over 15 years of experience in short-term insurance. FAIS-accredited and RE1 certified, with extensive expertise in commercial and motor claims, validation, and investigations. Proven ability to assess risk, detect fraud, and make sound indemnity decisions within mandate. Strong track record of managing complex claims efficiently while maintaining high standards of client service and regulatory compliance.
Overview
21
21
years of professional experience
3
3
Certifications
Work History
Commercial Claims Consultant
Indwe Risk Services
06.2022 - Current
- Manage end-to-end commercial claims, ensuring accuracy and compliance with policy terms
- Assess and validate claims, supporting fair and accurate indemnity decisions
- Liaise with insurers, brokers, and third parties to facilitate claim resolution
- Investigate claims and ensure all supporting documentation is obtained and verified
- Maintain proactive communication with clients, providing regular updates
- Track claims progress and ensure adherence to turnaround times
- Handle complex claims and escalate where necessary
Face-to-Face Broker
OUTsurance
10.2020 - 05.2022
- Conducted detailed client risk assessments to identify appropriate cover
- Gained strong understanding of underwriting principles and policy structures
- Provided tailored insurance solutions aligned to client risk profiles
- Relevant to risk assessment & client insight
Desktop Motor Assessor
OUTsurance
01.2017 - 07.2018
- Conducted detailed assessments of motor claims, including incident validation
- Verified policy coverage, vehicle details, and circumstances of loss
- Identified fraudulent and misrepresented claims
- Coordinated with witnesses, service providers, and internal teams
- Ensured claims were processed within defined turnaround times
Commercial Claims Advisor
OUTsurance
05.2015 - 12.2016
- Assessed and approved commercial claims within delegated authority limits
- Investigated and validated claims in line with policy conditions
- Liaised with brokers, service providers, and financial institutions
- Managed claims payments and ensured accurate financial processing
- Identified inconsistencies and potential fraud indicators
- Maintained detailed and compliant claims records
Accident Claims Advisor
OUTsurance
03.2014 - 04.2015
- Handled accident-related claims from registration to settlement
- Provided guidance to clients during the claims process
Commercial Claims Advisor
Momentum STI
04.2012 - 12.2013
Claims Advisor
Momentum STI
09.2008 - 04.2012
Claims Consultant
Telesure Group Services
07.2007 - 08.2008
Policy Services Consultant
Telesure Group Services
11.2004 - 06.2007
Education
Diploma - Travel & Tourism
Working World
01-2000
Matric - Grade 12
Sacred Heart Secondary School
01-1998
Skills
Commercial & Personal Claims Management
Loss Adjusting Support & Claims Investigation
Claims Validation & Indemnity Decision-Making
Fraud Detection & Risk Analysis
Policy Interpretation & Coverage Assessment
Certification
FAIS Accredited
Timeline
Commercial Claims Consultant
Indwe Risk Services
06.2022 - Current
Face-to-Face Broker
OUTsurance
10.2020 - 05.2022
Desktop Motor Assessor
OUTsurance
01.2017 - 07.2018
Commercial Claims Advisor
OUTsurance
05.2015 - 12.2016
Accident Claims Advisor
OUTsurance
03.2014 - 04.2015
Commercial Claims Advisor
Momentum STI
04.2012 - 12.2013
Claims Advisor
Momentum STI
09.2008 - 04.2012
Claims Consultant
Telesure Group Services
07.2007 - 08.2008
Policy Services Consultant
Telesure Group Services
11.2004 - 06.2007
Matric - Grade 12
Sacred Heart Secondary School
Diploma - Travel & Tourism
Working World