Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Namhla Toni

Concierge
Cape Town,Western Cape

Summary

Driven by a strong work ethic and proactive attitude, I excelled at AMAZI Beauty by enhancing customer satisfaction and team performance. Leveraging skills in customer service and effective problem-solving, I led initiatives that significantly improved service delivery and operational efficiency, demonstrating exceptional multitasking and administrative support capabilities. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

13
13
years of professional experience
5
5
years of post-secondary education

Work History

Concierge

Skin Renewal
Cape Town
01.2024 - Current
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

Community Sites Manager

AMAZI Beauty
Cape Town
12.2021 - 01.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Cross-trained existing employees to maximize team agility and performance.

Beauty Therapist

Cape Grace Hotel
Cape Town
10.2014 - 06.2017
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Demonstrated proficiency in various massage techniques that contributed to overall client well-being and relaxation.
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Analyzed client needs and came up with individualized and continuous treatment plans.
  • Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.

Junior Beauty Therapist and Receptionist

Equinox Spa and Fitness Center(Cape Royal Hotel)
Cape Town
03.2011 - 09.2013
  • Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
  • Processed payments, entering sales in register for prompt customer service.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Increased salon revenue by upselling additional services and retail products to clients.
  • Followed up with customers to increase satisfaction with purchases and services.

Education

Certificate - Beauty Therapy

Beauty Therapy Institute
Cape Town, South Africa
01.2010 - 12.2011

High School Diploma -

Khanyisa High School
Mthatha, South Africa
01.2007 - 11.2009

Skills

Customer Service

Proactive attitude

Administrative Support

Effective problem solving

Strong Work Ethic

Telephone Etiquette

Reservations Management

Customer Service

References

  • Janice Finlay, Spa Manager, Equinox Spa, 084 566 9563
  • Taryn Lilly, Spa Manager, Cape Grace Hotel, 021 410 7140
  • Heidi Bosch, Head of Commercial, Amazi Beauty, 084 477 2149
  • Adri Thromp, Area Manager, Amazi Beauty, 073 423 5130

Timeline

Concierge

Skin Renewal
01.2024 - Current

Community Sites Manager

AMAZI Beauty
12.2021 - 01.2024

Beauty Therapist

Cape Grace Hotel
10.2014 - 06.2017

Junior Beauty Therapist and Receptionist

Equinox Spa and Fitness Center(Cape Royal Hotel)
03.2011 - 09.2013

Certificate - Beauty Therapy

Beauty Therapy Institute
01.2010 - 12.2011

High School Diploma -

Khanyisa High School
01.2007 - 11.2009

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Namhla ToniConcierge