Summary
Overview
Work History
Education
Skills
Qualifications
Disabilities
Personal Information
References
Disclaimer
Film Directing; Fashion Styling; Makeup
Timeline
Generic

Namhla Mhambi

Digital Marketing Specialist
Cape Town

Summary

Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

9
9
years of professional experience
1
1
year of post-secondary education

Work History

Server

Cow Fish
Cape Town
10.2023 - 01.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

Savages Fine Food
Port Elizabeth
04.2022 - 07.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.

Waitress

RHBC Group
Port Elizabeth
09.2016 - 03.2023
  • Customer service applying Batho Pele Principles, such as respect, treating people with dignity, courtesy, value for money, and redress
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.

Waitress and Barlady

Rooftop Garden Bar
Port Elizabeth
01.2019 - 06.2020
  • Customer care skills applied in events department
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.

Assistant Teacher

Beyond Limits Multipurpose, Abet and Skills Academy of Special Needs
Port Elizabeth
01.2019 - 09.2019
  • Assisting slow learners with patience, persistence, facilitation, and soft skills
  • Participated in professional development opportunities, staying informed of best practices for teaching strategies and educational technologies.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Provided timely feedback on assignments, helping students understand areas of improvement and celebrating their achievements effectively.
  • Provided one-on-one and group-based learning support focused on student progress.

Sales Promoter

HL Food Co.
Port Elizabeth
01.2018 - 12.2018
  • Marketing and promotion, convincing and winning more customers for the brand
  • Participated in ongoing professional development opportunities to continuously refine sales skills and stay current on industry trends.
  • Developed rapport with customers, resulting in repeat business and loyalty to the brand.
  • Trained new team members in sales techniques and company protocols, fostering an environment of continuous learning and professional development.
  • Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
  • Assisted in resolving customer complaints or concerns professionally while maintaining a focus on preserving long-term relationships.

Marketing Specialist

Brio Projects
Port Elizabeth
01.2015 - 01.2016
  • Ordering and receiving new stock, shelving products on display, promoting new brands
  • Conducted competitor analysis for better positioning in the market and identifying growth opportunities.
  • Coordinated trade show participation, maximizing company exposure at industry events.
  • Boosted lead generation through the creation of engaging content for social media platforms.
  • Spearheaded successful rebranding efforts, aligning company messaging with target audience preferences.
  • Streamlined communication processes, leading to improved collaboration between departments.
  • Increased brand awareness by developing and implementing targeted marketing campaigns.
  • Created persuasive sales presentations that effectively showcased product benefits, driving revenue growth.
  • Refined product positioning based on customer feedback, resulting in increased sales conversions.
  • Improved customer retention rates by designing customized loyalty programs tailored to individual needs.

Education

High School Diploma -

Brylin Independent High School
Port Elizabeth, South Africa
01.2014 - 12.2014

Skills

Leadershipundefined

Qualifications

Copy Writing Basic Skills (2024); Digital Marketing Specialist (2024); Matric Ceritficate (2014); 

Disabilities

None

Personal Information

Gender: Female

References

  • Gabriela Jordaan, 0826992779, Savages Fine Food - Floor Manager
  • Bullie, 0613316321, Beyond Limits Multipurpose, Abet and Skills Academy of Special Needs
  • Caleb Van Oudsthoorn, 0734811070, Cow Fish - Operations Manager

Disclaimer

I Namhla Sikhululwe Mhambi solely declare that the information contained herein is true and I undertake that any false information offered here can be used against me and can lead to immediate expulsion.

Film Directing; Fashion Styling; Makeup

Recently, I have been enamoured by film and directing. I have been looking at ways to increase my knowledge in the skill and have been planning projects of my own to see how well I can execute the new skill I am interested in. I have also taken a liking to fashion styling and would like to delve into the culture of styling and working with magazines in and around the city and this would come hand in hand with my makeup skills. I have been a self-taught makeup artist and have also taken upon some clients, both private and professionally. Most of my makeup work is based on editorial looks as this piques my interest more. 

Timeline

Server

Cow Fish
10.2023 - 01.2024

Server

Savages Fine Food
04.2022 - 07.2023

Waitress and Barlady

Rooftop Garden Bar
01.2019 - 06.2020

Assistant Teacher

Beyond Limits Multipurpose, Abet and Skills Academy of Special Needs
01.2019 - 09.2019

Sales Promoter

HL Food Co.
01.2018 - 12.2018

Waitress

RHBC Group
09.2016 - 03.2023

Marketing Specialist

Brio Projects
01.2015 - 01.2016

High School Diploma -

Brylin Independent High School
01.2014 - 12.2014
Namhla MhambiDigital Marketing Specialist