Summary
Overview
Work History
Education
Skills
Software
Work Availability
Timeline
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Nametso Nelford Mahoko

Nametso Nelford Mahoko

Pretoria

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Team Leader experienced in directing activities of work groups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, net worker and consensus builder. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.

Overview

13
13
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Team Leader Manager

African Bank
Mindrand Johannesburg
01.2018 - Current
  • Established open and professional relationships with team members to achieve quick resolutions for various issues
  • Built strong relationships with customers through positive attitude and attentive response
  • Conducted training and mentored team members to promote productivity and commitment to friendly service
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
  • Mentored and guided employees to foster proper completion of assigned duties
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables
  • Worked with team to identify areas of improvement and devised solutions based on findings
  • Held weekly team meetings to inform team members on company news and updates
  • Supervised team members to confirm compliance with set procedures and quality requirements 18 members
  • Promoted high standards through personal example to help each member understand expected behaviors and standards
  • Gathered, organized and input information into digital database
  • Educated staff on organizational mission and goals to help employees achieve success
  • Generated reports detailing findings and recommendations
  • Evaluated customer needs and feedback to drive product and service improvements
  • Supported creation of detailed, technical financial models to value potential acquisition targets
  • Evaluated staff performance and provided coaching to address inefficiencies

Credit Assessor

African Bank
Midrand Johannesburg
05.2013 - 09.2018
  • Assisted in continuous improvement activities while developing and maintaining resulting documents
  • Maintained document control system and updated work instructions, procedures and associated databases
  • Created and maintained user accounts and properly routed documents for approval and training
  • Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage
  • Assisted with document troubleshooting and recovery of corrupt documents and files
  • Collaborated across departments and levels of management to gain consensus on procedural documentation
  • Developed and executed system implementation plans to permit integration of users and documentation for company mergers
  • Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates
  • Converted documents from one application to another to reach daily target of 100 applications

Sales Representative

African Bank
Midrand Johannesburg
01.2011 - 05.2013
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions
  • Retained excellent client satisfaction ratings through outstanding service delivery
  • Developed and delivered engaging sales presentations to convey product benefits
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
  • Trained and mentored new sales representatives
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
  • Developed and implemented sales strategies to increase profits
  • Utilized CRM software to manage customer accounts and track performance metrics
  • Negotiated contracts with clients and developed relationships with key personnel
  • Managed customer accounts to secure customer satisfaction and repeat business
  • Selected correct products based on customer needs, product specifications and applicable regulations
  • Attended monthly sales meetings and quarterly sales trainings
  • Recorded accurate and efficient records in customer database
  • Achieved or exceeded company-defined sales quotas
  • Built relationships with customers and community to promote long term business growth
  • Generated new leads through networking and attending industry events

Education

NQF Level 8 - Information Technology Project Management

Mancosa
Pretoria, GP
01.2024 - Current

Some College (No Degree) -

Facultry Training Institutes
Johannesburg
01.2023 - Current

Some College (No Degree) -

Apex Academy
Johanessburg
03.2023 - Current

BBA - Business Administration

Mancosa
Pretoria
01.2020 - 07.2023

High School Diploma -

Mogakolodi Comprehensive School
Mahikeng
01.2002 - 12.2002

Skills

Performance improvement

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Software

Power Bi

CQL

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

NQF Level 8 - Information Technology Project Management

Mancosa
01.2024 - Current

Some College (No Degree) -

Apex Academy
03.2023 - Current

Some College (No Degree) -

Facultry Training Institutes
01.2023 - Current

BBA - Business Administration

Mancosa
01.2020 - 07.2023

Team Leader Manager

African Bank
01.2018 - Current

Credit Assessor

African Bank
05.2013 - 09.2018

Sales Representative

African Bank
01.2011 - 05.2013

High School Diploma -

Mogakolodi Comprehensive School
01.2002 - 12.2002
Nametso Nelford Mahoko