Naledie Motaung

• Conduct comprehensive verification of prospective tenants' employment and income to ensure compliance with lettings requirements.
• Liaise with employers to obtain accurate job information, maintaining detailed records for management review.
• Assess and validate tenant documentation, ensuring authenticity and adherence to lettings standards.
• Manage all incoming and outgoing correspondence related to tenant applications and references, ensuring timely communication.
• Proactively chase references from previous landlords and employers to expedite the lettings process, following up on outstanding requests.
• Prepare detailed reports on verification outcomes, identifying trends and suggesting improvements to streamline processes.
• Provide outstanding customer service, promptly addressing tenant and landlord inquiries and acting as a reliable point of contact.

• Managed multiple projects simultaneously, ensuring deadlines were met with exceptional attention to detail.
• Conducted targeted market research to inform strategic decisions in product development and messaging.
• Stayed current with industry trends, integrating new technologies into client offerings for improved results.
• Developed custom CRM solutions to help clients track and manage digital marketing efforts, enhancing efficiency.
• Assisted in the creation of marketing campaigns and promotional activities to boost brand visibility and customer engagement.
• Participated in brainstorming sessions for new initiatives, fostering a collaborative team environment.
• Conducted competitor analysis to identify market opportunities and strengthen positioning.
• Created and distributed marketing materials across various channels, driving customer engagement.
• Contacted potential customers via phone and email, generating warm leads for sales.
• Maintained client relationships, upselling products to ensure satisfaction and loyalty.
• Managed customer cases, providing technical support and troubleshooting to enhance user experience.
• Utilized social media for customer engagement and query resolution, improving response times.
• Handled inbound and outbound calls, efficiently managing complex billing and contracts.
• Supported digital marketing campaigns, contributing to overall success and growth.
• Collaborated with the marketing team to create impactful digital materials and promotions.
• Reported and escalated issues for timely resolution, maintaining high service standards.
• Consistently exceeded sales targets and generated new leads, contributing to company growth.

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• Ensured timely completion of project deliverables through proactive follow-ups with internal teams.
• Expedited document processing through proficient use of office technology equipment such as scanners, copiers, fax machines, and printers.
• Oversaw facility maintenance activities to uphold a clean and safe working environment at all times.
• Improved customer satisfaction by addressing inquiries promptly and providing accurate information.
• Maintained daily attendance records and organized filing systems to ensure efficient administrative operations.
• Responded to internal complaints and concerns in a professional manner, ensuring effective communication.
• Reported complaints to appropriate departments for resolution, facilitating prompt responses.
• Supported general workshops and performed various administrative duties as required.
• Took and typed minutes during meetings, providing accurate documentation for team reference.
• Collaborated with other departments to streamline invoice processing and ensure timely submission.
• Managed client queries and reconciled issues related to invoicing.
• Scheduled appointments with clients and managed appointment schedules effectively.