Naledi Charmaine Ngwenya
Multi skilled consultant
AH470 Avoca Hills Drive,250 Avoca Hills Drive
Summary
I am a highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others, Professional and knowledgeable office clerk offering several 6 years of experience in administrative support and customer service. Offering honed competencies in data-entry, database management and scheduling. Excels in calendar management, scheduling, data entry and database administration. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
20
20
years of post-secondary education
4
4
Languages
Work History
Front Desk Receptionist
Dr SN Mvelase Specialist Orthopaedic Surgeon
Durban
11.2022 - Current
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Collected Medica Aid payments, processed transactions and updated relevant records.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Tracked important information in Excel software spreadsheets and ran reports or generated graphs using data.
- Compiled information from files and research to satisfy information requests.
- Book Admissions
Community Development Volunteer
YMCA
Durban
01.2021 - 12.2021
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Helped clients navigate social services system and access needed resources.
- Managed cases of young people to become active citizens receiving social or community service support.
- Cultivated strong network of providers delivering necessary assistance the community.
- Facilitated community outreach to expand participation and support.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Led group discussions and activities to meet different community needs.
- Educated young people about strategies for driving discussions and promoting social changes.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Approached issues proactively to best meet current and future community needs.
- Gathered opinions and support from grass-roots supporters to solidify group position.
Front Desk Receptionist
Child and family Psychology Clinic Umlazi
Umlazi
02.2019 - 04.2020
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected Medical Aid payments, processed transactions and updated relevant records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled office meetings and client appointments for staff teams.
- Operated multi-line telephone system to answer and direct high volume of calls.
Front Desk Receptionist
Dr Siya Ndaba and Assosciates General Practitioner
Umgababa
01.2018 - 01.2019
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Completed data entry and filing to keep records updated for easy retrieval.
- Trained new team members on company procedures, customer service and issue resolution.
- Completed all tasks in compliance with company policies and procedures.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Tracked important information in Excel Software spreadsheets and ran reports or generated graphs using data.
- Collected Medical Aid payments, processed transactions and updated relevant records.
Bank Trainee
First National Bank (FNB) Bankseta inter
Durban
02.2016 - 01.2017
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Renegotiated outsourcing contracts to save considerable costs.
- Onboarded and managed new client accounts to boost retention rates.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Assisted customers with banking needs and inquiries.
- Cross-sold credit cards, loans and other bank products.
- Monitored and verified suspicious activity on customer accounts.
- Executed wire transfers, stop payments and account transfers.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Received loan and utility payments, sending funds to correct destinations.
- Handled various accounting transactions.
- Processed applications for new accounts.
Front Desk Receptionist
Ekasi Medical Center MegaCity Umlazi
Durban
01.2014 - 12.2015
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer problems and complaints.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
Education
Matric -
Nzuza Secondary School
Kwazulu-Natal 01.2012 - 12.2013
Higher Certificate - Higher Certificate in Banking Service NQF Level 5
Milpark Business School
Durban 04.2001 - 05.2017
Computer Software Skills Certificate -
MSC College
Durban 02.2009 - 12.2010
Skills
Telephone etiquette
Mail handling
Office administration
Cash Handling
Skilled in Excel, Word Software
Time management
Verbal and written communication
Problem-solving skills
Sorting and labeling
Office organization
Sensitive information handling
Word processing
Call forwarding
Filing
Strategic planning
File management
Performance improvement
Timeline
Front Desk Receptionist
Dr SN Mvelase Specialist Orthopaedic Surgeon
11.2022 - Current
Community Development Volunteer
YMCA
01.2021 - 12.2021
Front Desk Receptionist
Child and family Psychology Clinic Umlazi
02.2019 - 04.2020
Front Desk Receptionist
Dr Siya Ndaba and Assosciates General Practitioner
01.2018 - 01.2019
Bank Trainee
First National Bank (FNB) Bankseta inter
02.2016 - 01.2017
Front Desk Receptionist
Ekasi Medical Center MegaCity Umlazi
01.2014 - 12.2015
Matric -
Nzuza Secondary School
01.2012 - 12.2013
Computer Software Skills Certificate -
MSC College
02.2009 - 12.2010
Higher Certificate - Higher Certificate in Banking Service NQF Level 5
Milpark Business School
04.2001 - 05.2017