Naledi Sotomela
Administrative Support
East London
Summary
Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Administrative Support (Production)
Mecerdes-benz South Africa
9 2021 - Current
- Entered data into system and accurately updated customer accounts
- Assisted with on-Boarding of new employees
- Answered incoming phone calls pleasantly directed calls to appropriate personnel
- Conducted research to assist with routine tasks and special projects
- Identified communication channels to set roadmap to distribute information
- Prepared and edited documents and reports for quality and accuracy
- Suggested process improvements to make administrative processes and procedures more streamlined
- Processed invoices and expenses to facilitate financial management
- Monitored office supplies and ordered low-stock items to prevent unexpected shortages
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Offered administrative support to department managers
- Streamlined data entry processes, resulting in more accurate record-keeping and easier access to information
- Improved inter-departmental communication by fostering a collaborative work environment among team members
- Provided exceptional customer service by promptly addressing inquiries from clients, vendors, or internal staff members via phone or email correspondence
- Safeguarded confidential information by maintaining organized filing systems for both physical and digital records.
Client Relations Clerk
Rural Development and Land Reform
06.2017 - 06.2019
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment
- Produced high-quality communications for internal and external use
- Interacted with customers by phone, email, or in-person to provide information
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
- Booked and prepared meeting rooms, planning for availability of refreshments
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff
- Supported staff on special assignments and ad hoc projects.
Registry Assistant Trainee- I.M.U
Regional Land Claims Commissioners Office (EL)
04.2015 - 07.2016
- Verified paperwork accuracy and checked for completion prior to processing
- Updated computer system with latest information to keep records current and accurate
- Greeted every guest with personable approach and provided knowledgeable service
- Organized, reviewed, and filed paperwork for secure recordkeeping
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Secured confidential claimant's information from unauthorized access
- Shadowed senior team members to learn all related jobs and tasks
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
Education
National Diploma in Operations Management -
PMI - East London South Africa
09.2024 - Current
National Diploma in Management Assistance: Administrative Assistance and Secretarial Science - undefined
Buffalo City TVET College - East London
06.2017 - undefined
Skills
Records Administrationundefined
References
- Mr. J Morrison, Z1 Production Manager MBSA, 0713450964
- Ms. Nandipha Bakaco, Legal and Board Support Specialist MBSA, 0614473162
- Miss Asanda Ntulani, HR Business Partner MBSA, 0817421181/0727575160
- Mr. Z Memela, Chief Director: Department of Rural Development and Land Reform, 0437006005/0824195297
Timeline
National Diploma in Operations Management -
PMI - East London South Africa
09.2024 - Current
Client Relations Clerk
Rural Development and Land Reform
06.2017 - 06.2019
National Diploma in Management Assistance: Administrative Assistance and Secretarial Science - undefined
Buffalo City TVET College - East London
06.2017 - undefined
Registry Assistant Trainee- I.M.U
Regional Land Claims Commissioners Office (EL)
04.2015 - 07.2016
Administrative Support (Production)
Mecerdes-benz South Africa
9 2021 - Current
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