Naledi Motlhamme

• Supported students with helpful study habits and exam strategies.
• Identified students with mathematical anxiety and referred to appropriate professionals for further help.
• Explained math concepts in caring and encouraging environment to help kids thrive and learn.

• Remained energetic and demonstrated passion for helping clients by applying active listening.

• Cultivated and maintained relationships in culturally diverse communities.

• Identified psychological, emotional, or behavioral issues and diagnosed disorders using information obtained from evaluation techniques.

• Interacted with clients to assist in gaining insight, defining goals and planning action to achieve effective personal development and adjustment.

• Defined core problems and determined key strategies for investigating and remediating concerns.

• Updated records and prepared reports to outline program actions, results and recommended improvements.

• Identify risks for new account holders such as money laundering and fraud.
• Conducting risk assessments to assess the level of risk new account holders possess.
• Conducted Due Diligence (DD), Enhanced Due Diligence (EDD) for Politically Exposed Persons (PEPs), performed risk appropriateness tests, and executed risk assessments, ensuring compliance with Anti-Money Laundering (AML) regulations and mitigating financial and legal risks.
• Open investment accounts for individuals, trusts, corporations and joint for spouses.
• Verified customer identities and accounts, ensuring compliance with regulatory requirements.
• Identified and escalated potential money laundering or terrorist financing risks to senior management and regulatory bodies.
• Maintained accurate records and reports, ensuring data integrity and consistency.
• Collaborated with internal teams to resolve issues and improve customer onboarding processes.

• Ensuring a 24-hour SLA for individual and wrapper applications, and a 48-72-hour SLA for corporate and trust submissions, consistently meeting client expectations.
• Establish over 90% quality in applications, with a commitment to maintaining regulatory compliance and minimizing failures.
• Conducted structured interviews to evaluate candidate suitability, focusing on technical KYC knowledge, regulatory understanding (e.g., AML, CDD, EDD), and cultural fit within the compliance team.
• Oversee performance metrics for team members, effectively managing individual workloads and leave schedules.
• Identify and eliminate bottlenecks in the application and quality assurance processes and enhancing overall efficiency.
• Update and maintain the procedure manual, ensuring adherence across the team to promote consistency and compliance.
• Assisting in fostering a robust risk and compliance culture within the team, encouraging accountability and ethical practices.
• Efficiently managing daily allocations and workflow, ensuring timely completion of tasks.
• Collaborating with senior management to align on strategy, address issues, facilitate training, and manage team dynamics effectively.
• Conducted a comprehensive onboarding manual tailored to KYC policies, regulatory requirements, and internal compliance procedures to ensure seamless integration of new hires into the organization.

• Created and implemented diverse educational strategies to boost development.
• Met with parents about daily activities, positive developments and issues.