Naledi Mashabane
Senior Manager
Boksburg,GP
Summary
Dynamic sales and operations professional with a proven track record in streamlining processes and enhancing sales performance. Recognized for collaborative leadership and adaptability in fast-paced environments, driving teams toward shared goals. Expertise in sales analytics, CRM management, and process optimization fosters a results-driven culture that consistently exceeds targets. Committed to leveraging innovative strategies to maximize efficiency and elevate business success.
Overview
12
12
years of professional experience
Work History
Senior Sales Operations Manager
One Link
06.2025 - Current
- Oversaw territory expansions into new regions/markets; achieved significant revenue growth as a result of these efforts.
- Mentored junior team members, fostering a positive work environment that promoted professional growth and development.
- Collaborated with cross-functional teams to address operational inefficiencies, leading to improved productivity and reduced costs.
- Overhauled pricing strategy based on thorough market analysis, leading to improved profitability margins without sacrificing competitiveness.
- Streamlined internal sales processes for increased efficiency, resulting in improved productivity and reduced overhead costs.
- Negotiated favorable contracts with vendors and suppliers, securing cost-effective solutions for the organization.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
Admin & Internal Sales Manager
One Link
07.2017 - Current
- Enhanced client relationships by delivering personalized service and addressing concerns promptly.
- Built rapport with clients through regular communication and attentive support during their purchasing journey.
- Managed a diverse portfolio of accounts, consistently maintaining high levels of client satisfaction and retention.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Internal Sales Consultant
One Link
04.2015 - 07.2017
- Responded to customer requests for products, services, and company information.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Accounts Assistant
Parts Mall Africa
06.2014 - 03.2015
- Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
- Processed payments and documents such as invoices.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Provided excellent customer service while handling various billing inquiries from clients, fostering strong client relationships.
Skills
Pricing strategy
Sales leadership
Teamwork and collaboration
Problem-solving abilities
Team leadership
Multitasking
Operations management
Excellent communication
Decision-making
Adaptability and flexibility
Verbal and written communication
Staff training and development
Analytical thinking
Courses
- CRS Labour Relations, University Of South Africa
- October 2018 — December 2018
Nationality
South African
Driving license
Code 10
Timeline
Senior Sales Operations Manager
One Link
06.2025 - Current
Admin & Internal Sales Manager
One Link
07.2017 - Current
Internal Sales Consultant
One Link
04.2015 - 07.2017
Accounts Assistant
Parts Mall Africa
06.2014 - 03.2015