Naledi Makaula
40 Dove Street, Birds Eyeview, Aliwal North
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Administrative Clerk
Metropolitan : Eastern Cape, Mthatha Plaza
7 2020 - 1 2022
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Helped maintain positive office atmosphere with proactive conflict resolution and team-building efforts.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Coordinated and scheduled meetings and appointments.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Created and maintained detailed records of all office activities.
- Edited documents to keep company materials free of grammar errors.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated leadership skills in managing projects from concept to completion.
- Self-motivated, with strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
- Passionate about learning and committed to continual improvement.
- Streamlined administrative processes by implementing efficient filing and organizational systems
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional
- Offered technical support and troubleshot issues to enhance office productivity
- Purchased and maintained office supplies
Administrative Clerk
Old Mutual
09.2018 - 03.2020
- Created and updated records and files to maintain document compliance.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Offered technical support and troubleshot issues to enhance office productivity.
- Performed regular maintenance checks on office equipment to prevent costly repairs or replacements due to unexpected breakdowns.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Coordinated and scheduled meetings and appointments.
- Assisted executives with calendar management to ensure smooth scheduling of meetings or events without conflicts or overlaps in commitments.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Edited and proofread documents for accuracy and completeness.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Proofread and edited professional documents to fix errors.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Skills
Database Administration
undefinedEducation
Grade 12 : Zingisa Comprehensive High School, 2014
- English, IsiXhosa, History, Economics, Mathematics, Business Studies
Computer Packages
Microsoft Office 2010 (MS Excel, MS Word, Internet, PowerPoint & Outlook)
Residential Area
40 Dove street ,Birds Eyeview, Aliwal North 9750
Driving License
Code 10 (c1)
Alternative No
0786058259
Additional Qualifications
Certificate In Computer Literacy, Silulo Ulutho Technologicaies, 2017
Personal Information
Gender: Female
Race: African
References
- Mr Z. Mapekula, Metropolitan : Eastern Cape, Mthatha Plaza Region, Manager, (078) 369 4369 / (064) 510 5107
- Ms B. Ngomba, Old Mutual : Eastern Cape, Mthatha City Centre, Manager, (076) 471 6112
- Mr. T. Pulumane, Old Mutual : Eastern Cape, Mthatha City Centre, Manager, (068) 163 5131 / (073) 599 5624
Timeline
Administrative Clerk
Old Mutual
09.2018 - 03.2020
Administrative Clerk
Metropolitan : Eastern Cape, Mthatha Plaza
7 2020 - 1 2022
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