Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Naledi Mafentile

Cape Town

Summary

Dynamic and results-oriented professional with extensive experience in customer support and problem-solving. Excelled at EXL by managing high call volumes and significantly enhancing customer satisfaction. Demonstrated exceptional organizational skills as a Personal Assistant, streamlining executive tasks for efficiency. Skilled in data entry and adept at fostering positive client relationships.

Overview

4
4
years of professional experience

Work History

Call Center Representative

EXL
Cape Town
05.2024 - 08.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

EFF Social Media

EFF Student Command
Mowbray
09.2023 - 06.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Personal Assistant

Mandla Yawa
East London
01.2021 - 01.2022
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.

Education

Bachelor Of Education - Education

Cape Peninsula University of Technology
Mowbray
04.2025

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service

Languages

English
Bilingual or Proficient (C2)
IsiXhosa
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Tswana
Intermediate (B1)

Timeline

Call Center Representative

EXL
05.2024 - 08.2024

EFF Social Media

EFF Student Command
09.2023 - 06.2024

Personal Assistant

Mandla Yawa
01.2021 - 01.2022

Bachelor Of Education - Education

Cape Peninsula University of Technology
Naledi Mafentile