NALEDI LEKUKELA
Call Centre Agent
Pretoria
Summary
12 months of experience in the call centre industry with skills in customer service, communication, and problem-solving
* Additional experience as a field worker for the 2022 Census, developing skills in working independently and efficiently
* Ability to quickly adapt to new processes and systems and learn new skills
* Relevant skills include excellent customer service, strong problem-solving, conflict resolution, proficiency in software/systems, and ability to work independently and as part of a team
Im excited to leverage my skills and experience to take on new challenges and grow professionally.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Field worker
Stats SA census 2022
02.2022 - 06.2022
- Visiting citizens at their homes to conduct interviews and collect demographic data.
Call centre agent and sales consultant
Pal Life financial services
02.2020 - 12.2020
- Call centre, responsible for keeping record of advice, performing market related functions, lead generation, drove operational improvements which resulted in savings and improved profit margins, Collaborating with team members and supervisors to continuously improve customer service processes, Upselling or cross-selling products or services to customers when appropriate
Education
National senior certificate - undefined
Reitumetse high school
Diploma in Contact Centre Management - undefined
Tshwane University of Technology
Skills
Insurance sales
Ethnicity
Black
Disabled
False
Personal Information
- ID Number: 9805230404082
- Age: 25
- Gender: Female
- Nationality: South African
References
- Gomotsang Phiri, Pal life financial services, call centre agent, gomo@pallife.co.za , +27 76 845 8123
- Lesedi Mocheni, Statistics SA (census), field worker, 0713791968
Accomplishments
Consistently meeting customer service targets
Resolving customer complaints and issues
Improving process efficiency
Developing and implementing training programs
Completing fieldwork tasks on time
Demonstrating excellent communication and teamwork skills
Improving data quality
Timeline
Field worker
Stats SA census 2022
02.2022 - 06.2022
Call centre agent and sales consultant
Pal Life financial services
02.2020 - 12.2020
National senior certificate - undefined
Reitumetse high school
Diploma in Contact Centre Management - undefined
Tshwane University of Technology
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