Summary
Overview
Work History
Education
Skills
Certification
Timeline
Accomplishments
Generic

Naledi Elizabeth Seopa

MBA Strategic Planning, Performance Management, Governance, Risk & Compliance
Johannesburg,GP

Summary

Operational Manager: Performance Management, Risk & Compliance leading departmental scorecards per cycle, performance management systems, risk management, and compliance monitoring across municipal operations. Coordinates strategic reporting and risk reporting, and tracks action plans per quarter, consolidating executive and governance reports per month, scorecard tracking, corrective action plans, and governance updates that support service delivery improvement and audit readiness. Advises senior executives on performance, financial governance, and regulatory alignment. Seasoned Operations Manager and talented leader with 17 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

5
5
Certificates
30
30
years of professional experience

Work History

Operational Manager Performance Management, Risk

City of Johannesburg Metropolitan Municipality
Johannesburg, Gauteng
01.2008 - Current
  • Compile compliance reports for executive review, linking governance findings to risk and improvement actions.
  • Track departmental performance indicators monthly to support scorecard reviews and corrective action planning.
  • Lead departmental performance management systems and scorecard development, from implementation through ongoing monitoring.
  • Drive risk management and compliance initiatives across the department, aligning practices with legislation, municipal governance requirements, and policy.
  • Monitor service delivery performance against agreed targets and develop corrective action plans to improve departmental outcomes.
  • Support financial governance through budget monitoring and audit readiness activities tied to executive reporting requirements.
  • Provide strategic advice to senior executives on organizational performance, governance matters, and planning priorities.

Strategic Support to Director, Management Support

City of Johannesburg
Johannesburg, Gauteng
03.2015 - 11.2023
  • Prepared executive and governance reports monthly for senior leadership structures and oversight forums.
  • Coordinated departmental business plans annually while aligning priorities to City objectives and leadership expectations.
  • Led SDBIP development and monitoring, aligning departmental targets with long-term strategic objectives and service delivery commitment.
  • Managed performance monitoring and evaluation processes, consolidating regional and head office results into actionable performance reports.
  • Facilitated engagement with the Office of the City Manager, Executive Mayor's Office, governance clusters, and oversight committees.
  • Supported transformation and organizational change programmes while contributing benchmarking and research to improve effectiveness.
  • Drove strategic leadership support during vacant senior posts, covering Assistant Director and Deputy Director responsibilities across planning, governance, and compliance.
  • Implemented performance metrics to evaluate departmental effectiveness and guide decision-making.
  • Led strategic initiatives to enhance operational efficiency and drive organizational growth.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Senior Personnel Practitioner

Department of Health and Welfare
Polokwane , Limpopo
10.1996 - 02.2007
  • Advised management on human resource planning, workforce management, and strategic staffing decisions.
  • Implemented human resource policies and interpreted labour relations requirements to guide compliant employee actions.
  • Planned personnel budgets and monitored expenditure to support responsible HR financial administration.
  • Supervised staff development and performance management activities, strengthening accountability and day-to-day team support.
  • Provided labour relations support and employee guidance while handling queries professionally and maintaining constructive workplace relationships.
  • Contributed to quality improvement initiatives by identifying areas for improvement and proposing actionable solutions.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Trained new personnel regarding company operations, policies and services.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Education

Master of Business Administration - Business Administration

University of South Africa (UNISA)
Pretoria
01-2020

Postgraduate Diploma in Business Administration - Business Administration

University of South Africa (UNISA)
Pretoria
01-2017

Bachelor of Technology - Business Administration

University of South Africa (UNISA)
Pretoria
01-2014

National Diploma - Commercial Practice

Technikon Northern Transvaal
01-1996

Grade 12 (Matric) - Matric

DET
Mokopane
01-1991

Skills

Strategic Planning & Execution

Performance Management Systems

Monitoring & Evaluation

Service Delivery Improvement

Organizational Development

Governance & Compliance

Enterprise Risk Management

Policy Development & Implementation

Municipal Legislation & Regulatory Compliance

Budget Planning & Financial Oversight

Integrated development planning

Council report drafting

Strategic reporting

Intergovernmental coordination

Compliance audit coordination

Service delivery charter development

Policy analysis

Certification

Project Management Certificate

Timeline

Strategic Support to Director, Management Support

City of Johannesburg
03.2015 - 11.2023

Operational Manager Performance Management, Risk

City of Johannesburg Metropolitan Municipality
01.2008 - Current

Senior Personnel Practitioner

Department of Health and Welfare
10.1996 - 02.2007

Master of Business Administration - Business Administration

University of South Africa (UNISA)

Postgraduate Diploma in Business Administration - Business Administration

University of South Africa (UNISA)

Bachelor of Technology - Business Administration

University of South Africa (UNISA)

National Diploma - Commercial Practice

Technikon Northern Transvaal

Grade 12 (Matric) - Matric

DET

Accomplishments

  • Over 18 years of experience in municipal governance and organizational performance management.
  • MBA-qualified strategic leader with expertise in governance, risk, compliance and business planning.
  • Successfully performed higher-level strategic leadership responsibilities since 2015.
  • Extensive experience supporting executive leadership and governance structures.
  • Proven expertise in improving organizational performance, service delivery monitoring, and compliance management.
  • Strong understanding of municipal legislation, governance frameworks and public sector accountability requirements.
Naledi Elizabeth SeopaMBA Strategic Planning, Performance Management, Governance, Risk & Compliance