
Operational Manager: Performance Management, Risk & Compliance leading departmental scorecards per cycle, performance management systems, risk management, and compliance monitoring across municipal operations. Coordinates strategic reporting and risk reporting, and tracks action plans per quarter, consolidating executive and governance reports per month, scorecard tracking, corrective action plans, and governance updates that support service delivery improvement and audit readiness. Advises senior executives on performance, financial governance, and regulatory alignment. Seasoned Operations Manager and talented leader with 17 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Strategic Planning & Execution
Performance Management Systems
Monitoring & Evaluation
Service Delivery Improvement
Organizational Development
Governance & Compliance
Enterprise Risk Management
Policy Development & Implementation
Municipal Legislation & Regulatory Compliance
Budget Planning & Financial Oversight
Integrated development planning
Council report drafting
Strategic reporting
Intergovernmental coordination
Compliance audit coordination
Service delivery charter development
Policy analysis