Nala Mlangeni
Engineer Support
Johannesburg
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2025
2025
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Support Engineer
Nkunzi Holding Ltd (Pty) -VNQ Systems
08.2024 - Current
- Updating, troubleshooting, and installing software on systems connected to the network
- Managing IT infrastructure and equipment
- Backing up data and ensuring its accessibility on the network
- Providing antivirus support
- Monitoring firewall and network security software
- Patch management
- Emailing management services
- Network monitoring, including analyzing the health of the network, reporting on performance and network optimization
- Disaster recovery
Volunteer - IT Support
Anglican primary School
1 2021 - 07.2024
- Assisting the school on technical issues
- Setup meetings on Teams and connect users
- Managing the printers
- Microsoft technologies - Word and Excel
- Managing and troubleshooting application
- Mobile support and connecting wifi to users
IT Call Coordinator
Zilonetix (Pty)
01.2021 - 12.2021
- Coordinating and managing calls
- Regulating calls when they are being assigned
- Implementing the first resolution principle
- Ensuring that all accidents are assigned correct
- Tools Management
- SLA call management
- Investigating and analyzing root causes
Service Helpdesk Consultant
LRMG
01.2014 - 12.2020
- Providing first line support to Clients
- Windows server administration
- Support on Microsoft 365
- Incident management
- Displaying client satisfaction and SLA
- Create and maintain IT documentation
- Troubleshooting and repair- Laptop, printer
- Network administrator: Wi-Fi and LAN
- Recommend, review and implement new
- Monthly report
- Asset management
ABET/Accelerate learning - Facilitator
Mediaworks
01.2010 - 12.2013
- Help and support adult through reading
- Facilitate assessments to learners
- Show learners how to write and counting
- Arrange learners as per levels
- Teaching the basic computer to learners
- Compile monthly report for project Manager
Peer Educator/Facilitator
loveLife Organization
01.2002 - 12.2008
- Community mobilization
- Life skill and HIV/AIDS
- Event management
- Logistic management
- Facilitate substance abuse at schools
Education
Systems Support - NQF5
Torque IT
01.2018 - 12.2020
Technical Support - NQF4
Torque IT
01.2016 - 12.2016
Project Management - NQF5
UNISA
01.2011 - 12.2013
Call Centre Management - undefined
Cornerstone
11.2008 - 01.2009
Grade 12 - undefined
High School
01.1999 - 12.1999
Skills
Backup and recovery
Ticketing systems
Application support
Hardware support
Help desk support
Personal Information
- ID Number: 7912065757089
- Gender: Male
- Nationality: South African
- Driving License: C1- code10
Training
- Introduction to Cybersecurity Certificates verified , 2024
- Cyber Threat Management Certificates verified, 2024
- Ethical Hacker Certificates verified,2024
- Microsoft Certificates, 2019
- CompTIA A+, 2015
- Accelerate Facilitator Certificate, 2010
- Basic Finance Certificate NQF2, 2008
References
- Gavin Olivier, LRMG: Partner, 0833812918
- Prince Hadebe, Nkunziholdings: Director, 0714922007
- Mzwandile Neer, LRMG: Manager, 0790243691
Timeline
Support Engineer
Nkunzi Holding Ltd (Pty) -VNQ Systems
08.2024 - Current
IT Call Coordinator
Zilonetix (Pty)
01.2021 - 12.2021
Systems Support - NQF5
Torque IT
01.2018 - 12.2020
Technical Support - NQF4
Torque IT
01.2016 - 12.2016
Service Helpdesk Consultant
LRMG
01.2014 - 12.2020
Project Management - NQF5
UNISA
01.2011 - 12.2013
ABET/Accelerate learning - Facilitator
Mediaworks
01.2010 - 12.2013
Call Centre Management - undefined
Cornerstone
11.2008 - 01.2009
Peer Educator/Facilitator
loveLife Organization
01.2002 - 12.2008
Grade 12 - undefined
High School
01.1999 - 12.1999
Volunteer - IT Support
Anglican primary School
1 2021 - 07.2024
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