NAKIEBA JACKSON
Customer Support / Administrative Assistant
Cape Town
Summary
Proactive, results-driven Remote Administrative & Virtual Assistant with over 10 years of experience in customer service, debt collection, compliance, and data administration within high-pressure call centre environments. Known for taking initiative, solving problems independently, and consistently exceeding performance targets. Highly skilled in managing client communication, maintaining accurate records, and improving workflow efficiency. A self-motivated professional who thrives in remote environments while maintaining strong attention to detail, confidentiality, and productivity.
Overview
13
13
years of professional experience
Work History
Debt Collector
MBD
07.2025 - 04.2026
- Managed outbound and inbound calls to recover outstanding debts professionally and efficiently
- Negotiated payment arrangements with customers while maintaining a high level of empathy and professionalism
- Updated and maintained accurate customer records on internal systems
- Consistently met and exceeded daily and monthly collection targets
- Handled disputes, queries, and objections effectively to reach resolutions
- Ensured full compliance with company policies and legal regulations
- Followed up on overdue accounts and maintained consistent communication with clients
- Demonstrated a proactive approach by identifying opportunities to improve collection success rates
Customer Service Representative | Administrative Assistant
Teleperformance SA
03.2020 - 01.2025
- Provided remote and on-site administrative and customer support for UK-based clients
- Managed email follow-ups, customer records, and internal documentation
- Conducted daily quality audits and compiled performance reports using Excel
- Identified compliance gaps and supported risk assurance processes
- Coordinated feedback and coaching notes for team leaders and management
- Maintained confidentiality while handling sensitive customer data
Debt Collector
Nimble Collection Services
08.2013 - 08.2019
- Managed high volumes of client accounts and updated records accurately
- Performed consistent follow-ups via phone and system updates
- Maintained compliance documentation and payment arrangements
Education
Grade 12 (Matric) - undefined
Rocklands High School
Skills
Remote Administrative Support
Virtual Assistance
Email & Calendar Management
Data Capturing & Reporting
Customer & Client Support
Debt Collection & Negotiation
Compliance & Quality Monitoring
Microsoft Excel & Spreadsheets
Call Auditing & Documentation
Complaint Handling & Follow-Ups
Strong Problem Solving & Initiative
Time Management
References
Michelle, Team Leader, 084 928 3422, MBD, Available on request
PERSONAL ATTRIBUTES
- Highly organised with strong attention to detail and execution discipline
- Strategic thinker with a data-driven and performance-focused mindset
- Proactive, self-managed, and able to operate with a high level of autonomy
- Strong communicator with the ability to collaborate across teams
- Adaptable and comfortable working in a fast-paced, high-output environment
- Creative yet commercially aware, balancing innovation with results
REMOTE WORK STRENGTHS
- Proactive and self-driven with the ability to work independently
- Strong discipline and time management in remote environments
- Reliable internet usage and strict system adherence
- Excellent written and verbal communication
Timeline
Debt Collector
MBD
07.2025 - 04.2026
Customer Service Representative | Administrative Assistant
Teleperformance SA
03.2020 - 01.2025
Debt Collector
Nimble Collection Services
08.2013 - 08.2019
Grade 12 (Matric) - undefined
Rocklands High School