Summary
Overview
Work History
Education
Skills
Timeline
Generic
NAISON ZUMBIKA

NAISON ZUMBIKA

IT Engineer
Fish Hoek,Cape Town

Summary

CUSTOMER SERVICE PROVIDER PERSONAL PROFILE Accomplished Zimbabwean, can speak three languages (Shona, English and Xhosa). Professional with a proven track record Within the hospitality industry and retail sector Focused in his approach. With several years of experience in the customer facing roles in various hospitality industries. He has built the ability to provide and deliver an outstanding service in any environment and ensure that he represent any business in a professional and representable manner. Having dealt with a broad range of customers in the hospitality industry He possesses solid skills in problem solving, teamwork, communication and handles complex situations, whether they are in a face to face or telephonic setting

Overview

6
6
years of professional experience

Work History

Sales Representative

Knead Bakery and Cafe
Junction
09.2019 - 05.2019
  • Outline -Branch based, customer facing role
  • Key Responsibilities: Serving customers, Answer incoming calls from customers
  • Take orders, Answer queries, resolve complaints & Stock
  • Taking

Visia

Primi Piatti World (PTY) LTD
08.2014 - 01.2015
  • Shop 7726 Barmen
  • Outline- Customer facing role dealing with a high volume of customers
  • Key Responsibilities: Prepare alcoholic or non-alcoholic beverages for bar and patrons, Customers service, taking orders, assessing bar customers' needs and preferences and making recommendations

Barman Supervisor

EL BURRO
Sea Point
03.2013 - 01.2014
  • Outline- Working for a reputable, authentic Mexican Cuisine
  • Key Responsibilities: Customer service, ensuring that staff are fulfilling their duties, Maintain high standard of hygiene, health and safety
  • Ensuring that the bar budget is not exceeded and assisting with bar operations

Education

Digital, IT Engineering, Networking and Security

University of Cape Town

Galileo Systems Knowledge Program non-certificate @ Travel Port 1 4th - undefined

Bachelor of Commerce - Tourism Management

Call Center certificate @ Capital Guidance - undefined

01.2011 - 1 2013

Warehouse and Distribution - undefined

Diploma - Tourism and Travel Agency Management

British College of Professional Management

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Skills

PROFILEundefined

Timeline

Sales Representative

Knead Bakery and Cafe
09.2019 - 05.2019

Visia

Primi Piatti World (PTY) LTD
08.2014 - 01.2015

Barman Supervisor

EL BURRO
03.2013 - 01.2014

Call Center certificate @ Capital Guidance - undefined

01.2011 - 1 2013

Digital, IT Engineering, Networking and Security

University of Cape Town

Galileo Systems Knowledge Program non-certificate @ Travel Port 1 4th - undefined

Bachelor of Commerce - Tourism Management

Warehouse and Distribution - undefined

Diploma - Tourism and Travel Agency Management

British College of Professional Management

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NAISON ZUMBIKAIT Engineer