Nadisha Gounder
Financial Service Consultant
Ixopo
Summary
Expert financial consultant with over 7 years of experience in the banking industry who is FAIS compliant. Strong expertise in financial advice, leadership roles, extensive knowledge confined within the banking industry such as FICA, POPIA, ATM & SBV, consultant and enquiries.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Service CONSULTANT
Nedbank Pty Ltd (Ixopo Branch)
09.2022 - Current
- Hold delegated mandate for branch manager, Monitoring of staff, Corrective measures carried out for staff non-adherence, Authorising supervisor for sensitive transactions above certain threshold, Scheduling of staff for leave and off days, Assistance with staff and client queries, ATM & SBV operations, Efficient with regards to all Nedbank systems, Knowledge of FICA, POPIA and various other Acts and legislation, FAIS compliant (under supervision), Ability to stand in for any role in the branch, Collating of reports in the branch, General administrative duties for the branch, Proficient as a teller, enquiries consultant, Knowledge of subpoenas and court orders
Service Support Administrator / 2IC – Second in charge
Nedbank Pty Ltd (Ixopo Branch)
09.2020 - 09.2022
- Staff Performance Oversight: Monitoring and evaluating employee performance, implementing corrective measures to address non-compliance issues.
Transaction Authorization: Approving sensitive transactions that exceed designated thresholds to ensure proper oversight and security.
Leave and Scheduling Management: Coordinating and scheduling staff leave and time off to maintain optimal staffing levels and operational efficiency.
Inquiry Resolution: Handling inquiries from both staff and clients, providing timely and accurate assistance.
ATM and SBV Operations Management: Overseeing the operation and management of ATM and SBV systems to ensure functionality and compliance.
System Proficiency: Demonstrating expertise with all Nedbank systems to support effective branch operations.
Legislative Knowledge: Maintaining a thorough understanding of FICA, POPIA, and other relevant regulations to ensure compliance.
FAIS Compliance: Ensuring adherence to FAIS regulations under supervision to maintain regulatory compliance.
Versatile Role Fulfillment: Capable of assuming any role within the branch as needed to support operational flexibility.
Report Compilation: Preparing and compiling comprehensive branch reports to inform decision-making and performance assessment.
Administrative Duties: Executing general administrative functions to support branch operations and efficiency.
Role Proficiency: Demonstrating expertise as a teller, inquiries consultant, and second-in-command, contributing to overall branch effectiveness.
Multifunctional Consultant
Nedbank Pty Ltd (Ixopo/Highflats Branch)
11.2015 - 08.2020
- Executed teller and administrative duties, managed staff and client inquiries, and handled ATM and SBV operations. Demonstrated efficiency with Nedbank systems and a strong understanding of FICA, POPIA, and other relevant legislation. Ensured FAIS compliance under supervision, and effectively performed any branch role as needed. Compiled branch reports and managed general administrative tasks, showcasing proficiency as both a teller and inquiries consultant.
Temporary Teller
Nedbank Pty Ltd (Highflats Branch)
08.2015 - 11.2015
- Teller Responsibilities: Executed a range of teller functions, including processing deposits, withdrawals, and transactions efficiently while maintaining high standards of accuracy and customer service.
Administrative and Inquiry Support: Managed administrative tasks and addressed various client inquiries, providing timely and effective solutions to ensure a seamless client experience.
Client Interaction: Handled general client queries with professionalism, addressing concerns and providing information to enhance customer satisfaction and support.
Cash Management: Oversaw cash handling procedures, including the receipt, disbursement, and reconciliation of funds, ensuring accurate cash flow management and adherence to security protocols.
Intern (Clerk of the court)
Scottburgh Magistrates Court
02.2015 - 03.2015
- Court Clerk Duties: Executed a range of administrative and clerical responsibilities within the court, including maintaining accurate records of court proceedings, managing case files, and facilitating communication between the court and various parties involved in legal proceedings.
Subpoena Management: Processed and managed subpoenas, ensuring proper documentation, timely issuance, and adherence to legal protocols. Coordinated with legal teams and relevant parties to facilitate compliance and effective case management.
Court Recording Equipment Management: Operated and maintained court recording equipment to ensure accurate and reliable audio and/or video documentation of court sessions. Conducted regular checks and troubleshooting to ensure equipment functionality and resolve any technical issues promptly.
Substitute Teacher
Ixopo Primary School
06.2014 - 07.2014
- Supervision of Learners: Oversaw the activities and progress of learners, providing guidance, support, and feedback to ensure their development and adherence to educational standards. Monitored their performance and behavior to foster a productive and respectful learning environment.
Basic Education and Skill Instruction: Delivered foundational education and skill training, focusing on essential knowledge and competencies. Developed and implemented instructional materials and methods to enhance learners’ understanding and practical abilities.
Ground Duties: Executed various operational and logistical responsibilities related to the day-to-day functioning of the educational environment. This included organizing and managing resources, coordinating with staff, and ensuring a safe and supportive setting for both learners and educators.
Admin
Selvan’s Auto
12.2014 - 6 2014
- Administrative Tasks: Overseeing and executing various clerical functions including document management, data entry, and record-keeping to ensure the smooth and efficient operation of daily business activities.
Cash Flow Management: Handling all aspects of cash transactions, including receipt, disbursement, and reconciliation of funds, to maintain accurate cash flow and financial integrity.
Operational Oversight: Supervising and coordinating branch operations to ensure compliance with organizational policies, optimize workflow efficiency, and achieve operational excellence.
Staff Management: Leading, training, and evaluating team members, addressing performance issues, and ensuring effective communication and collaboration among staff to enhance productivity and achieve branch goals.
Education
Bank SETA NQF Level 4 in Banking -
Chartall
01.2009 - 05.2013
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UNISA
Skills
Stand in for Branch Manager
Managing and monitoring of Cash and associated duties
Replenishing of refreshments and stationery orders via ARIBA system
Monitoring of staff
Corrective measures carried out for staff non-adherence
Authorising supervisor for sensitive transactions above certain threshold
Scheduling of staff for leave and off days
Assistance with staff and client queries
ATM & SBV operations
Efficient with regards to all Nedbank systems
Knowledge of FICA, POPIA and various other Acts and legislation
FAIS compliant (under supervision)
Ability to stand in for any role in the branch
Collating of reports in the branch
General administrative duties for the branch
Proficient as a teller, enquiries consultant and 2IC
References
- Nedbank Pty Ltd, 039 834 8400
- Selvan’s Auto, 072 810 5078
- Ixopo Primary School, 039 834 2051
- Scottburgh Magistrates Court, 039 978 9400
Timeline
Service CONSULTANT
Nedbank Pty Ltd (Ixopo Branch)
09.2022 - Current
Service Support Administrator / 2IC – Second in charge
Nedbank Pty Ltd (Ixopo Branch)
09.2020 - 09.2022
Multifunctional Consultant
Nedbank Pty Ltd (Ixopo/Highflats Branch)
11.2015 - 08.2020
Temporary Teller
Nedbank Pty Ltd (Highflats Branch)
08.2015 - 11.2015
Intern (Clerk of the court)
Scottburgh Magistrates Court
02.2015 - 03.2015
Admin
Selvan’s Auto
12.2014 - 6 2014
Substitute Teacher
Ixopo Primary School
06.2014 - 07.2014
Bank SETA NQF Level 4 in Banking -
Chartall
01.2009 - 05.2013
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UNISA
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