Nadine Sephton
Technical Sales Consultant & Account Managements
Cape town
Summary
Motivated Technical sales consultant with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable consultant experience. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Game Designer
CG Spectrum
Cape Town
03.2023 - 10.2023
- Visual Design
- System Design
- Single Player Design
- Technical Design
- Communication
- Game Genre's
- Gameplay Systems
- World Building
This credential has been awarded for the successful completion of CG Spectrum's Introduction to Game Design Certificate: an introductory game design program covering the essentials of system and level design using Unreal Engine, Maya and Adobe Creative Cloud. Upon completion of this credential, students will have gained a solid understanding of basic game design techniques ensuring proper foundations have been achieved.
IT Sales Representative & Coordinator
Innovate IT: Managed Services Provider
01.2017 - 01.2023
- Spearheaded innovation initiatives, introducing novel ideas and streamlining escalation processes within organization, by adding 80% new clients to our family within 3 months.
- Facilitated seamless pre-sales and post-sales interactions with clients, overseeing account manager process for enhanced client portfolio management
- Served as Regional Representative for Innovate IT, managing operations on national scale, with primary focus on South Africa
- Utilized IQ system/Xero for efficient quoting on new orders, renewals, and recurring sales, ensuring precision in financial transactions
- Directed onboarding process for new clients, providing hands-on support to account managers and ensuring smooth transition for new accounts
- Implemented and optimized escalation processes within management, enhancing overall efficiency
- Demonstrated expertise in wide range of products essential to MSP market, including MS products, Cloud services, security solutions, cyber security measures, networking technologies, fiber feasibility's, CRP, and Telephony
- Formulated comprehensive proposals, highlighting value-for-money proposition in IT networking, and crafted roadmaps for clients' success
- Conducted quarterly meetings with clients to assess and align their IT profiles with organizational goals
- Proactively engaged in networking activities to raise awareness of new products and participated in relevant industry events
- Initiated team-building exercises to boost team motivation and foster effective communication skills within organization.
- Achieved or exceeded company-defined sales quotas
- Contributed to team objectives in fast-paced environment
- Contributed to event marketing, sales and brand promotion
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
Head Waiter
Bertie's Moorings - Waterfront Restaurant
Gordens Bay
01.2016
- Orchestrated meticulous table setups, ensuring cleanliness and readiness for seamless dining experience
- Delivered exceptional meal service, prioritizing customer satisfaction within their individual preferences
- Ensured flawlessly smooth service for clients, exuding positive and cheerful vibes
- Maintained pristine dining environment by promptly cleaning tables for subsequent guests
- Accountable for accurate and efficient cash handling during settlement process
- Demonstrated in-depth understanding menu, actively engaged in upselling, and proficiently communicated daily specials to enhance customer experience.
- Supported needs of 10+ person wait staff who attended to specific needs of countless customers daily for Berties Mooring restaurant with social relevancy and intentionality
Labor Law Distributor
01.2015 - 01.2016
- Client Acquisition: Spearheaded efforts to expand client base by actively representing company in region areas around Cape Town
- Demonstrated accountability and responsibility in acquiring new clients to drive business growth
- Health and Safety Management: Ensured health and safety kit is consistently updated and prepared for deployment
- Implemented rigorous standards to maintain safe working environment in compliance with labor laws
- Team Building and Management: Led comprehensive team-building activities focused on task management, efficient delivery, expectation setting, problem resolution, client engagement, and customer delivery
- Client Relations and Follow-Up: Took on responsibility of conducting regular checkups with client's post-product sale to ensure satisfaction
- Implemented robust system for client follow-ups, gathering valuable feedback on product performance and addressing any concerns.
Manager
Kranspoort Loskopdam Pub and Grill
01.2013 - 01.2015
- Spearheaded the efficient management of kitchen staff, ensuring optimal workflow and service delivery
- Conducted daily cash reconciliations and sales balancing, demonstrating strong financial acumen
- Took charge of stock management by handling daily stock orders and conducting regular stock takings
- Assumed responsibility for payroll administration, meticulously preparing salaries and timesheets for managerial review
- Implemented quality control measures for all food orders, addressing customer complaints promptly to enhance overall satisfaction.
Bartender
Jolly Dolphin (Jeffreys Bay)
12.2012
- Conducted stock takes to ensure accurate inventory management
- Organized and packed alcohol in refrigerators, optimizing accessibility and presentation
- Maintained the bar area, ensuring cleanliness and a welcoming atmosphere
- Delivered exceptional customer service by creating a lively and enjoyable environment for patrons to relax and enjoy refreshing drinks
- Conducted cash-ups, ensuring accurate financial reconciliation at the end of each shift.
Waitress
Wallskipper Restaurant
- Table Preparation: Ensuring tables were set up appropriately for customers
- Meal Service: Serving meals with a focus on ensuring the satisfaction and comfort of each customer
- Table Cleaning: Swiftly cleaning and resetting tables for the next set of customers
- Cash Handling: Taking responsibility for cash transactions and ensuring accurate cash-ups
- Food Preparation: Preparing food items for the following day's service
- Product Knowledge and Upselling: Acquiring a comprehensive understanding of the menu, actively upselling items, and promoting daily specials to enhance customer experience.
Cashier and Sales Representative
Affinity Footwear
01.2011 - 01.2012
- Initiated daily shop opening procedures
- Ensured meticulous organization of clothing items for an appealing display
- Maintained a cheerful and customer-friendly approach to engage clients in the store
- Operated the cash register, facilitating smooth transactions by handling cash in exchange for products
- Conducted regular stock takes and managed end-of-day cash reconciliation
- Secured the premises by efficiently performing closing and locking procedures.
Education
High School Diploma -
High School Nico Malan - Humansdorp/ Jeffreys Bay Eastern Cape
Humansdorp - Jeffreys Bay 01.2023 - 11.2023
Intro To Game Design - Game Design
CG Spectrum
Australia 03.2023 - 10.2023
Skills
Technical sales consultant
ICT Audits
Account Managements
Comprehensive proposals
ICT breakdowns of networks
Gaming design
Communication Skills
Microsoft Office skills
Attention to detail
Multitasking
Coordinator on teams and tasks - Track Records
B2B networking & Webinars
Lead generator & Telecom sales
Face to face meetings/Consultations
IOT
Reseller Programs - Partnerships
Executive Assistant
Research Assistant
Problem Solving
GO GETTER - Driven
Certification
Competency on 3 Guns (Handgun, Rifle, Shotgun) - certified
Contact Details
067 916 9063
Dependants
None
Full Names
Nadine Chante
Personal Information
- Date of Birth: 06/30/94
- Marital Status: Single
Accomplishments
This credential has been awarded for the successful completion of CG Spectrum's Introduction to Game Design Certificate: an introductory game design program covering the essentials of system and level design using Unreal Engine, Maya and Adobe Creative Cloud. Upon completion of this credential, students will have gained a solid understanding of basic game design techniques ensuring proper foundations have been achieved.
- Visual Design
- System Design
- Single Player Design
- Technical Design
- Communication
- Game Genre's
- Gameplay Systems
- World Building
Timeline
Game Designer
CG Spectrum
03.2023 - 10.2023
Intro To Game Design - Game Design
CG Spectrum
03.2023 - 10.2023
High School Diploma -
High School Nico Malan - Humansdorp/ Jeffreys Bay Eastern Cape
01.2023 - 11.2023
IT Sales Representative & Coordinator
Innovate IT: Managed Services Provider
01.2017 - 01.2023
Head Waiter
Bertie's Moorings - Waterfront Restaurant
01.2016
Labor Law Distributor
01.2015 - 01.2016
Manager
Kranspoort Loskopdam Pub and Grill
01.2013 - 01.2015
Bartender
Jolly Dolphin (Jeffreys Bay)
12.2012
Cashier and Sales Representative
Affinity Footwear
01.2011 - 01.2012
Waitress
Wallskipper Restaurant