Nadine Patricia Noble
Johannesburg
Summary
I am a highly motivated and adaptable individual with extensive experience in customer service, call centre operations, sales, and production support. Recognized for strong communication skills, problem-solving abilities, and the ability to thrive in fast-paced, high-pressure environments. Demonstrates a proactive approach, excellent teamwork, and a commitment to delivering outstanding results.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
General Assistant
CTP Cartons and Labels
02.2022 - Current
- Assisted in machine setup and operation to maintain consistent production output.
- Performed quality checks on packaging materials to ensure compliance with standards.
- Maintained cleanliness and orderliness of the production floor.
- Supported machine operators with material loading and workflow coordination.
- Followed safety protocols to ensure a safe working environment.
- Conducted basic troubleshooting to minimize production downtime.
- Assisted in inventory management and reporting stock shortages.
- Helped prepare finished goods for dispatch and labeling.
Call Centre Consultant
Europ Assistance Worldwide
02.2017 - 01.2022
- Handled incoming calls and provided customer support for emergencies and service requests.
- Logged case information accurately into internal systems.
- Provided clients with guidance, support solutions, and real-time updates.
- Liaised with service providers to coordinate roadside, medical, and household assistance.
- Met call centre performance targets including AHT, quality, and customer satisfaction.
- Conducted follow-up calls to ensure case resolution.
- Escalated high-priority cases to senior consultants or supervisors.
- Assisted in training new agents on systems and procedures.
Cosmetics Sales Consultant
Dis-Chem
01.2016 - 01.2017
- Advised customers on beauty, skincare, and cosmetic products based on their needs.
- Demonstrated products and promoted new arrivals and specials.
- Managed stock levels and ensured shelves remained fully merchandised.
- Handled customer queries, complaints, and assisted with product exchanges.
- Met sales targets and assisted with promotional events.
- Performed product sampling and live demonstrations.
- Ensured hygiene standards were followed at beauty counters.
- Processed point-of-sale transactions when required.
Education
Senior Certificate - Matric
Hoërskool Die Burger
01.2010 - 12.2015
Skills
- Customer service excellence
- Communication and interpersonal skills
- Problem-solving and conflict resolution
- Time management and multitasking
- Retail product knowledge and upselling
- Call centre system proficiency
- Production floor support and teamwork
- Machine operation
References
- Rudwayda, Dis-Chem, 066 026 6083
- Carrim Buys, Europ Assistance Worldwide, 062 379 3320
- Afshraf Williams, Europ Assistance Worldwide, 063 287 5093
Additional References
Available upon request.
Languages
English
First Language
Afrikaans
Proficient
C2
Timeline
General Assistant
CTP Cartons and Labels
02.2022 - Current
Call Centre Consultant
Europ Assistance Worldwide
02.2017 - 01.2022
Cosmetics Sales Consultant
Dis-Chem
01.2016 - 01.2017
Senior Certificate - Matric
Hoërskool Die Burger
01.2010 - 12.2015