Nadine Osmers

* Operations Management: Ensure smooth daily activities, from fuel dispensing to convenience store functions, 24/7.

• Staff Leadership: Hire, train, schedule, supervise, and motivate employees, ensuring proper dress code and task completion.
• Inventory & Supply: Monitor fuel levels, manage convenience store stock, order supplies, and coordinate deliveries.
• Financial Control: Handle transactions, manage cash, reconcile accounts, monitor sales, and analyze reports for profitability.
• Health & Safety: Enforce strict safety protocols, conduct inspections, maintain cleanliness, and manage equipment functionality.
• Customer Service: Address complaints, resolve issues, and ensure high service standards are met.
• Security: Implement theft prevention measures and manage security surveillance.
• Marketing & Sales: Implement promotions, manage merchandise displays, and set competitive fuel prices.
• Reporting: Report to upper management on performance, incidents, and operational needs.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Soft Skills: Excellent organization, time management, communication (written/verbal), attention to detail, multitasking, problem-solving
• Communication: Answering/directing calls, handling mail, greeting visitors, drafting correspondence.
• Record Management: Filing, organizing digital/physical documents, maintaining databases, data entry.

• Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
• Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
• Collaborated with team members to ensure seamless operations during peak hours and special events.
• Greeted customers entering store and offered assistance with requirements.
• Transaction Processing: Operate cash registers or POS systems to scan items, calculate totals, and accept various payment types.
• Customer Service: Greet customers, answer product/promotion inquiries, provide recommendations, and handle complaints or returns professionally.
• Cash Handling: Accurately count cash, make change, balance the register drawer, and track all transactions.