Nadine Naidoo
Richards Bay
Summary
Dynamic Operations Manager with a proven track record at AS Marine Services, enhancing operational efficiency and employee performance. Expert in data analysis and strategic partnerships, I led initiatives that significantly improved customer satisfaction and streamlined supply chain logistics. Skilled in fostering team accountability and driving business growth through innovative management strategies.
Overview
10
10
years of professional experience
Work History
Operations Manager
AS Marine Services
10.2022 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Teacher
Ancel's Crèche
01.2018 - 09.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Administrator
SACTWU
06.2016 - 12.2016
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Sales Consultant
HIFI Cooperation
12.2014 - 05.2016
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
Education
Supply Chain Management
Regent
Durban Bachelor Of Arts For Teaching - Teacher Education
UNISA
2020
John Ross College
Richards Bay 2013
Skills
Data analysis
Employee relations and conflict resolution
Supply chain distribution
Strategic partnerships
Contract Negotiation
Financial Management
Work flow planning
Supply chain logistics
Report generation
Natural leader
Expense reports
Operations management
Finance background
Business planning
Business Development
Type operations oversight
Staff Management
Unsurpassed work ethic
Business administration
Management information systems
Staff training/development
Delegation
Relationship building
Employee reviews
Inventory management
Client account management
Timeline
Operations Manager
AS Marine Services
10.2022 - Current
Teacher
Ancel's Crèche
01.2018 - 09.2022
Administrator
SACTWU
06.2016 - 12.2016
Sales Consultant
HIFI Cooperation
12.2014 - 05.2016
Supply Chain Management
Regent
Bachelor Of Arts For Teaching - Teacher Education
UNISA
John Ross College