Nadine Mclean
Claims & Policy Services Consultant
Cape Town
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Claims Consultant
Telesure Investment Holdings
10.2023 - Current
- Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
- Enhanced client satisfaction by providing timely updates on claim status and offering personalized support.
Customer Service Representative
Telesure Investment Holdings
01.2015 - 09.2023
- Streamlined call center processes for improved efficiency and reduced wait times.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Retail Merchandiser
Pioneer Foods
09.2013 - 12.2014
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Enhanced store sales through effective product placement and targeted promotions.
- Conducted routine store walk-throughs to identify areas for improvement or necessary adjustments in merchandising tactics.
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
Debt Collector Agent
Antony Richards And Associates
01.2013 - 07.2013
- Reduced account delinquency rates by educating customers on financial planning and offering tailored solutions for debt repayment.
- Demonstrated adaptability by working effectively under pressure while managing a large portfolio of delinquent accounts.
- Improved customer repayment rates by utilizing effective communication strategies and negotiating payment plans.
Education
High School Diploma -
Steenberg High School
Cape Town, South Africa 04.2001 -
Skills
Microsoft Office
Verbal Communication
Claims Processing
Decision-Making
Critical Thinking
Active Listening
Policy investigations
Insurance policy coverage knowledge
Effective Communication
Customer service and support
Certification
RE 5
Timeline
Claims Consultant
Telesure Investment Holdings
10.2023 - Current
FETC NQF 4
10-2016
RE 5
02-2016
Customer Service Representative
Telesure Investment Holdings
01.2015 - 09.2023
Retail Merchandiser
Pioneer Foods
09.2013 - 12.2014
Debt Collector Agent
Antony Richards And Associates
01.2013 - 07.2013
High School Diploma -
Steenberg High School
04.2001 -