Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nadine Mclean

Claims & Policy Services Consultant
Cape Town

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Claims Consultant

Telesure Investment Holdings
10.2023 - Current
  • Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
  • Enhanced client satisfaction by providing timely updates on claim status and offering personalized support.

Customer Service Representative

Telesure Investment Holdings
01.2015 - 09.2023
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Retail Merchandiser

Pioneer Foods
09.2013 - 12.2014
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Enhanced store sales through effective product placement and targeted promotions.
  • Conducted routine store walk-throughs to identify areas for improvement or necessary adjustments in merchandising tactics.
  • Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.

Debt Collector Agent

Antony Richards And Associates
01.2013 - 07.2013
  • Reduced account delinquency rates by educating customers on financial planning and offering tailored solutions for debt repayment.
  • Demonstrated adaptability by working effectively under pressure while managing a large portfolio of delinquent accounts.
  • Improved customer repayment rates by utilizing effective communication strategies and negotiating payment plans.

Education

High School Diploma -

Steenberg High School
Cape Town, South Africa
04.2001 -

Skills

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Certification

RE 5

Timeline

Claims Consultant

Telesure Investment Holdings
10.2023 - Current

FETC NQF 4

10-2016

RE 5

02-2016

Customer Service Representative

Telesure Investment Holdings
01.2015 - 09.2023

Retail Merchandiser

Pioneer Foods
09.2013 - 12.2014

Debt Collector Agent

Antony Richards And Associates
01.2013 - 07.2013

High School Diploma -

Steenberg High School
04.2001 -

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Nadine Mclean Claims & Policy Services Consultant