Nadine Mbaya 1989/07/23

• Answered inbound telephone calls from interested customers to persuasively discuss offerings.
• Selling short -term insurance
• Contacting potential or existing customers to inform them about a product or service using
  scripts.
• Answering questions about products or the company.  Asking questions to understand customer requirements and close sales.
• Direct prospects to the field sales team when needed cold-calling, objection handling, managing
  customer relationships, answering customers questions, and finding new customers through
  the leads provided by the company, souring of referrals, and social media.
• Optimized productivity levels, setting personal goals for daily calls made and deals closed successfully.
• Maintained detailed records of customer interactions, ensuring accurate data tracking for future reference.

⮚ Collecting outstanding balances on behalf of the municipality.

⮚ Negotiating on the payment.

⮚ Educating the debtor on the consequences of non-payment.

⮚ Engaging with debtors.

⮚ Selling benefits of debit order arrangements with debtors.

⮚ Client services.

⮚ Collecting outstanding balances on behalf of clients.

⮚ Negotiating on the payment.

⮚ Educating the debtor on the consequences of non-payment.

⮚ Engaging with debtors.

⮚ Selling benefits of debit order arrangements with debtors.

⮚ Client services.

⮚ Help the Bankers to manage and sustain a portfolio of business banking Enterprise customers.

⮚ Building long-term relationships is founded on efficient and reliable support for their business.

• Enhanced customer satisfaction through prompt issue resolution and effective communication.
• Strengthened client relationships through timely follow-ups, personalized service, and proactive problem solving

⮚ Gather historical information from the existing system and capture and validate template so that business support and recoveries can access the risk pertaining to existing default clients

• Checking if all documents comply with FICA and all the bank requirements.
• Drove continuous improvement initiatives within the organization through regular review of policies, processes, and controls related to remediation activities.
• Streamlined the reporting process for stakeholders through accurate documentation of findings and presenting concise reports.
• Developed strong relationships with external partners such as regulators or auditors as a means of fostering trust in our commitment to adhering required standards.
• Enhanced remediation processes by conducting thorough risk assessments and implementing effective mitigation strategies.

• Collected on delinquent accounts to reduce overdue balances.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
• Developed strong relationships with customers to foster timely payments and account resolution.

• Assisting operational risk manager with day-to-day tasks.
• Ensuring files from different departments are managed and monitored correctly.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.