Hi, I’m
Nadine Ellis
Event/Promoter Specialist
Port Elizabeth,EC
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Detail-oriented team player with strong organizational skills. Ability to ensure customer satisfaction as well as efficient quality service delovery simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
years of professional experience
12
years of post-secondary education
2
Certifications
2
Languages
Work History
Retail Insight
Event/Promotions Specialist
5 2023 - Current
Job overview
- Managing all upcoming events ensuring all requirements are met as per Brief sent by client
- Contracting promoters as well as training them for all sectors (Telkom, Openserve, Bacardi, Tiger Brands)
- Ensure all required administrative documents are completed such as PADs, Feedback forms per promoter and submitted with a Recon Report for wage payments
- Managing payment schedule for promoters
- Check in – on site client feedback
- Maintain relationships with clients and ensuring all feedback and information provided is timorously
- Updating all schedules and contracted promoters, ensuring all administrative documents are completed and loaded on relative system
- Postmortems completed and ensuring key focus areas needing improvements are addressed with corrective action such as retraining promoters, changing promoters teams where needed
- I also assisted the Courier department with quotes and any administrative tasks that requires prompt feedback.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed strong client relationships through consistent communication and attentive service.
- Organized large-scale events, ensuring seamless execution of logistics, registration, catering, and venue management.
HL FOODS/ DSI
Sales Manager /Office Manager
11.2022 - 05.2023
Job overview
- PnP SAP/ Spar Portal – New product listings, Price Increases, Product Database Management, Customer Query Management, Sales and Data Reports
- Manage all sales, sales targets, and sales team
- DSI Brand Management
- Sales Representative for both companies
- Sales Management Tools – Weekly Target Market reporting and feedback reporting
- Customer relations - maintain good relationships with existing clients by doing daily check in calls as well as setting up appointments with potential clients
- Key Accounts Management
- Report all feedback directly to Owner.
Trilink Dynamics
Retail Sales Representative
08.2021 - 11.2022
Job overview
- Specific Retail Chanel – Spar
- Building and maintaining brands according to their standards
- Staff Management – Supervising merchandisers
- Sales Focused Goal Management
- Ensuring that deadlines are met on a daily basis while maintain brand/industry standard
- Ensuring surveys and scorecards are implement and on time
- Customer relations - maintain good relationships with existing clients by doing daily check in calls as well as setting up appointments with potential clients
- Key Accounts Management
- Major Relays and Drive Implementation.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Utilized persuasive communication skills to encourage undecided customers toward making confident purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Generated brand awareness and positive product impressions to increase sales.
- Resolved customer complaints with professionalism and empathy, ensuring timely resolutions that upheld brand reputation.
- Developed strong rapport with customers and created positive impression of business.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
Wakanda Brands/ HL Foods
General Manager
08.2020 - 08.2021
Job overview
- Brand Management
- Staff Management
- Sales Representative for both companies
- Telesales
- Customer relations - maintain good relationships with existing clients by doing daily check in calls as well as setting up appointments with potential clients
- Key Accounts Management
- Invoicing.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Wakanda Brands
Office Manager
01.2019 - 08.2020
Job overview
- Administration – Daily Sales Reports, Weekly Feedback Report, Monthly Sales Report – Month End Processing, Filling, compiling company documents as required – Ensuring that all monthly reports are completed, processed and ready for filing
- Telesales
- Quality Control on all products
- Customer relations - maintain good relationships with existing clients by doing daily check in calls as well as setting up appointments with potential clients
- Accounts Management
- PA to Adrian van der Merwe.
Fedics Food Services
Head Chef/Function Chef/Catering Manager
11.2013 - 12.2018
Job overview
- Catering buffet menu for 1200pax per day
- Weekly, daily & functions menu design & costings
- Serving the customers at the buffet, ensuring the buffet is kept full and food is well presented
- Ensuring that the food quality and food safety is up to standard as well all QPRO standards are met daily
- Stocktakes, stock control and rotation
- Setting up functions as well preparing the function menus
- Handling customer complaints and request in a friendly and swift manner, ensuring all complaints/concerns are dealt with promptly
- Ensure that all operations run smoothly – ability to work well under pressure
- Staff management – ensuring all staff perform their daily duties, timesheet management, shift management
- Stock purchasing
- Oversee daily operations of the restaurant
- Enforcing strict stock control, portion control as well as cost effective services to the client
- Events: Quarterly Long Service Awards 120-150pax: Managing the event, menu design and production
- Family day-2500 pax: Managing the event, menu design and production
- VVIP Function for the CEO of Goodyear (America) held in South Africa:100pax - Managing the event, 5star menu design and production.
Rendezvous Café
Front of house supervisor
03.2013 - 11.2013
Job overview
- Supervise front of house staff
- Daily cash ups and banking
- Ensure buffet lunch is set up, maintaining food throughout lunch time
- Ensure customers are serviced promptly and in a friendly manner
- Liaising with customers as well as ensuring all customer complaints/compliments are dealt with in a professional and friendly manner.
Sir Roy’s Guest House/ Sir Roy’s at Sea
Relief Manager
11.2012 - 02.2013
Job overview
- Relief managers at both guest houses
- Guest Bookings, Arrivals & Departures
- Checking guest in in a friendly and professional manner
- Ensuring guest rooms are ready for their arrival
- Menu design and production for guests who request dinner
- Setting up and production of breakfast buffet.
Gardeview Guest House
Assistant Manager
07.2012 - 10.2012
Job overview
- Guest Bookings, Arrivals & Departures
- Checking guest in in a friendly and professional manner
- Ensuring guest rooms are ready for their arrival
- Menu design and production for guests who request dinner
- Setting up and production of breakfast buffet.
Feedem Pitseng
Chef
09.2011 - 01.2012
Job overview
- Weekly menu design and costing
- Function menu design and production
- Stocktake and stock ordering
- Management of kitchen staff
- Setting up and production of lunch buffet and ensuring the food presentation is as per standard
- Maintaining buffet during lunch time.
Cafe Gannet Restaurant
Sous Chef
09.2010 - 12.2010
Job overview
- Preparing menu items in the hot section as well as the cold section
- Planning and preparing event menus
- Assisting the head chef with breakfast, lunch and dinner menu items
- Preparation of buffet items as well as tending to the buffet.
FIFA World Cup 2010 – Green Hospitality
Sous Chef
06.2010 - 07.2010
Job overview
- Preparing menu items for each match day
- Setting up and attending to the buffets during match days
- Assisting the head chef with special requests
- Serving the VVIP guests at the buffet in a prompt and professional manner, ensuring 5-star service delivery
- Other events: Ironman 2010 – Bojangles Catering
- Waiting staff
- Christmas in June 2010 – Michelle Brown
- Waiting staff.
Education
International College of Hotel Management – Adelaide, Australia Hosted By Varsity College SAVarsity College
Advanced Graduates Diploma in International Hospitality Management, Advanced Diploma in International Hospitality Management from International Hospitality Management
04.2001 - 04.2013
University Overview
- Duration: 01/2010 - 06/2013
- Subjects: Kitchen Management, Gastronomy, Culinary Techniques and Standards, Rooms Management, Accounting, Marketing and Sales, Human Resources, Business Law, Food & Beverages, International Wine, Hygiene, Food Safety, Menu Control and Nutrition, Information Technology, Beverage Management, Business Communications, Customer Relationship Management, Event Management, Interior Design, Hospitality Business Software
Skills
Problem-solving abilities
undefinedContact Details
063 460 1120, Nadine.elliswork@outlook.com
Transportation
Own transport
Dependants
None
Education
- 3 Year Advanced Diploma in International Hospitality Management at Varsity College
- Additional 6 Months Course - Vocational Graduates Diploma in International Hospitality Management at Varsity College
Personal Information
- ID Number: 9009180156087
- Date of Birth: 09/18/90
- Nationality: South African
References
- Adrian van der Merwe, DSI/RETAIL INSIGHT, Mount Pleasant, Port Elizabeth, +27 67 312 2067
- Emilia van der Watt, HL FOODS, Mount Pleasant, Port Elizabeth, +27 61 631 8022
- Michelle Longhurst, Trilink Dynamics, Newton Park, Port Elizabeth, +27 82 927 4583
- Willem Prins, Fedics Food Services, Humewood, Port Elizabeth, +27 41 581 4422, +27 82 374 7536
- Angelique Goosen, Feedem Pitseng, Koega, Port Elizabeth, +27, +27 63 713 2608
- Liezel Haarhoff, Gardenview Guesthouse, Walmer, Port Elizabeth, +27 581 1354, +27 84 723 4661
- Anna Qcova, Sir Roys Guest House, Walmer, Port Elizabeth, +27 581 2810
Additional Information
Young professional with vast experience in sales and customer satisfaction services. Fully equipped to work remotely in a quiet spacious office setup at home with 40mbs -+ internet speed, HP CORE i7 10th Gen laptop with MS Office.
I am very self driven and strife daily to grow as a professional in a stable work environment.
I am willing to learn new skills wherever nessecary to be efficient and always show passion in my commitment to my role.
Certification
Advance Diploma in International Hospitality Management
Timeline
Sales Manager /Office Manager
HL FOODS/ DSI
11.2022 - 05.2023
Retail Sales Representative
Trilink Dynamics
08.2021 - 11.2022
General Manager
Wakanda Brands/ HL Foods
08.2020 - 08.2021
Office Manager
Wakanda Brands
01.2019 - 08.2020
Head Chef/Function Chef/Catering Manager
Fedics Food Services
11.2013 - 12.2018
Advance Diploma in International Hospitality Management
06-2013
Vocational Graduates Diploma in International Hospitality Management
06-2013
Front of house supervisor
Rendezvous Café
03.2013 - 11.2013
Relief Manager
Sir Roy’s Guest House/ Sir Roy’s at Sea
11.2012 - 02.2013
Assistant Manager
Gardeview Guest House
07.2012 - 10.2012
Chef
Feedem Pitseng
09.2011 - 01.2012
Sous Chef
Cafe Gannet Restaurant
09.2010 - 12.2010
Sous Chef
FIFA World Cup 2010 – Green Hospitality
06.2010 - 07.2010
International College of Hotel Management – Adelaide, Australia Hosted By Varsity College SA
Advanced Graduates Diploma in International Hospitality Management, Advanced Diploma in International Hospitality Management from International Hospitality Management
04.2001 - 04.2013
Event/Promotions Specialist
Retail Insight
5 2023 - Current
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