Summary
Overview
Work History
Education
Skills
Training Undertaken
References
Languages
Websites
Timeline
Generic
Nadia van der Merwe

Nadia van der Merwe

Benoni

Summary

I am a hard-working person, who is self-motivated and I pride myself on my friendliness and outgoing personality. When given a task to perform, I tackle it with enthusiasm and determination.

I am a creative person by nature, and this overflows into my career aspirations.

I am willing to learn, and do not allow the constraints of a job-description to inhibit my progress and ambitions.

I enjoy the challenge of solving a problem in the work place, and derive satisfaction from ensuring that the task at hand is correctly completed.

I believe in Customer Satisfaction, and I am fully aware that a happy customer is a customer for life. I will go out of my way to ensure that I always provide good service – both within the organization and to our customers.

Overview

25
25
years of professional experience

Work History

MPS Account Manager

First Technology MPS
Midrand
10.2018 - 03.2025
  • Looking after existing customer base and Obtaining new customers
  • Sourcing best pricing from different suppliers
  • Compile Costing Sheets / Quotations
  • Compile & Submit Tenders
  • Request special pricing on HP EDP Portal
  • HP Sales Certifications
  • Travel arrangements & Event Planning
  • Weekly Sales Reports & Targets
  • Quarterly / Yearly Budget Planning
  • Marketing
  • HP Warranty Claims
  • Customer Installation Planning & Completion of documents

MPS Sales

EOH
Bedfordview
01.2012 - 09.2018
  • Assisting sales team with quotations and Processing of orders onto our system IOWA
  • Customer follow up & queries
  • Manage various HP Portals: Supplies & Hardware Uploads, EDP – Special Pricing Request, Warranty / Carepack confirmations, Configuration tool on new HP equipment, Sales & Technician Certifications
  • Keep the Bid Register
  • Assist with Tenders
  • Travel arrangements & Event Planning
  • Weekly Sales Reports
  • Logging calls for technicians to attend to printer Fault report calls to all Printer Clients
  • (2012 – 2013)
  • Manage a process which ensures that all calls logged are attended to in arranged time frame and resolved
  • (2012 – 2013)
  • Manage all calls logged for technicians in new project roll outs, ensure installations are done correctly and all necessary information regarding installations are updated accordingly on Radical system
  • Provide first line support on printers on Uninetscan (Network VPN Connection), to ensure all devices are online and in working / reporting order
  • Monthly Printer Page Count Billing Reports
  • Update and compile invoices received from suppliers and sent through for payment
  • Project planning & roll-outs
  • Project Administrator
  • Handling all MPS (Printer Support) monthly printer accounts & invoicing
  • Ensure clients receive updated printer contracts when new devices are installed
  • Ensure Internal Finance / HP Finance details are being updated when new printer devices have been bought for contract clients
  • Warranty Checks on all Printers
  • Client Master List Updates
  • Reason for Leaving: Better Prospects

IT Admin Officer

Famous Brands Management (Pty)Ltd.
Midrand
10.2008 - 10.2011
  • Maintaining the continued, day-to-day, timely and effective operating of all the Group’s IT department
  • Maintaining Service Levels with Customers
  • Maintaining adequate stock levels of IT equipment and peripherals
  • Co-ordinate all IT equipment repairs
  • Develop implement and maintain and effective computer desktop and network change management plan
  • Updating and maintaining an inventory database of all desktop computer software, hardware and peripheral devices of all RSO’s
  • IT purchasing function (Quotations & Purchasing)
  • Placing orders with IT suppliers and obtaining approvals
  • Manage a process which ensures that a Purchase Order is made out and signed by all persons responsible prior to ordering the equipment or services
  • Manage a process which ensures that all purchases of desktop computers, notebook computers, software and peripheral devices are in line with the minimum system requirements
  • Manage in completing a monthly stock count and reporting against any variances
  • Maintaining that all network and physical security policy and standards adhered to
  • Maintain a process for the efficient tracking and scheduling of various routing maintenance functions including the servicing of: UPS devices, desktop computers, peripheral devices, critical servers and network equipment
  • Maintain a process on ordering new 3G’s / upgrade 3G contracts per user / department, control all 3G’s for accounts purposes
  • Manage a process in logging printer fault reports and see that a technician comes out to repair and update / close call
  • Control all stock levels and ordering of MFP cartridges
  • Assisted in in-house MS Office (Beginners – Intermediate) training
  • Compiling information on all telecom costs (Data, Telephones, Premicells & 3G) and import them into a spreadsheet for monthly meetings
  • Manage the Data Services Clerk and oversee that the Store Uploads and Call Logging (CRM) are properly done and handled
  • Making sure the video conferencing equipment is in working order and connect to various sites when needed for meetings
  • Events planning and arrangements when needed
  • Reason for Leaving: Retrenched

Office Administrator

SA Outsourcing
Sandton
08.2008 - 09.2008
  • TBA while assisting with Admin and Inventory at Famous Brands IT Department until further notice
  • Reason for Leaving: Re-employed by Famous Brands Management (Pty)Ltd

IS Office Administrator

Famous Brands Management (Pty) Ltd.
Midrand
12.2007 - 07.2008
  • Maintaining the continued, day-to-day, timely and effective operating of all the Group’s IT department
  • Maintaining Service Levels with Customers
  • Maintaining adequate stock levels of IT equipment and peripherals
  • Co-ordinate all IT equipment repairs
  • Develop implement and maintain and effective computer desktop and network change management plan
  • Updating and maintaining an inventory database of all desktop computer software, hardware and peripheral devices
  • Taking over the IT purchasing function
  • Placing orders with IT suppliers and obtaining approvals
  • Manage a process which ensures that a Purchase Order is made out and signed by all persons responsible prior to ordering the equipment or services
  • Manage a process which ensures that all purchases of desktop computers, notebook computers, software and peripheral devices are in line with the minimum system requirements
  • Manage a process which ensures the accurate capturing of all IT stock into the Accpac system and completing a monthly stock count and reporting against any variances
  • Tracking and scheduling of various routine maintenance functions
  • Accurately record and report on the usage of all distributed services
  • Responsible for compiling the Monthly IT Management pack
  • Data capturing as required
  • Act as substitute on IT Helpdesk when required
  • Maintaining that all network and physical security policy and standards adhered to
  • Ensure that all Notebook computer users receive and sign the required ISD Notebook Computer Issue form and that a copy is lodged with Human Resources
  • Reason for Leaving: IT department was outsourced

Office Manager / Marketing (International Co.)

Charoen Pokphand Intertrade South Africa (Pty)Ltd.
Jetpark
09.2005 - 12.2007
  • Company Overview: FMCG
  • Admin: Filing & Faxing, sorting out invoices & Sending Invoices to our distribution Company and the POD’s to our Head Office in Cape Town
  • Making travel arrangements and set appointments for the General Manager when he comes through to Johannesburg
  • Handling of Petty Cash, Invoicing of orders
  • Credit Control: Compiling creditors payments
  • Debtors Control: Telephonic Collections
  • Stock Controlling: Stock take, make sure correct product is on the correct pellet number
  • Send stock report through to head office
  • Hands on with store manager to send me correct details every week of stock coming in and out
  • Making sure stock is in good order and not damaged
  • Dispose of damaged or expired stock, making sure product is kept under correct temperature as it is frozen products
  • Quality Check: Making sure that the product is still in good display packaging, dealing with SABS to ensure all is in good order for it is food products that must go through the quality check before it is available to retail stores
  • Clients: PnP, Checkers, McCain, Pie manufactures e.g
  • Piemanns, King Pie, etc., I&J
  • Interaction with Clients: Presentations, product development according to their specifications
  • Embassies: Work hands on with Thailand Embassy and as well as Singapore Embassy
  • Event Co-Ordination (Festivals)
  • Marketing: Co-Ordinating with promotion companies, market research (competitors)
  • Reports: Compiling monthly retail sales reports, presentations on sales progression
  • FMCG
  • Reason for Leaving: Branch closed down in JHB

Sales Executive

Interface Media – Jobs4U
Hyde Park
06.2005 - 08.2005
  • Making appointments, Presentations, Dealing with Contracts, Sales & Marketing
  • Reason for Leaving: Position was temporary

Administrator & Marketing

WAPPoint
Midrand
06.2004 - 06.2005
  • Data capturing, credit card verifications, sales and marketing, general admin (filing and faxing), dealing with contracts (making sure all documents are attached, doing ITC checks, loading contracts on the system), function coordinator, petty cash.
  • Reason for Leaving: Better Prospects.

Office Administrator

Mutual Construction Company
Commercia
04.2002 - 03.2004
  • Data Capturer, Buyer (safety equipment e.g
  • Safety boots, overalls, etc., Controlling of Safety Equipment for Personnel & Relief Receptionist
  • Reason For Leaving: Retrenched

Office Administrator

Du Plessis Attorneys
Kempton Park
10.2001 - 01.2002
  • General Office Duties - Typing, filing & faxing, Debt Collection, Court Enquiries, Relief Reception / Switchboard
  • Reason for Leaving: The position was temporary

Office Administrator

Local Trader (Pty) Ltd.
Kempton Park
04.2000 - 10.2001
  • Quotations, Invoicing, Creditors Clerk
  • Reason for Leaving: Possibility of the company moving to Namibia

Hotel Management Trainee

Midrand Protea Hotel
Midrand
12.1999 - 03.2000
  • House Keeping & Room Service
  • Reason for Leaving: Unpleasant Working Conditions

Education

High School Diploma -

Hoërskool Birchleigh
Kempton Park
12-1999

Skills

  • MS Office
  • Pastel
  • Accpac
  • Radical
  • Uninetscan (Printer Monitoring Software)
  • Service Manager (Sage Accpac ERP)
  • First Aid and Baby Proofing
  • Tender submission
  • Quotations preparation
  • Price negotiation
  • Sales reporting
  • Event planning
  • Client communication
  • Problem solving
  • Preparing contracts
  • Coordinating documents
  • Documentation and reporting
  • Customer relationship management
  • Project management
  • Inventory management
  • Microsoft Excel
  • Time management
  • Sales expertise
  • CRM
  • Acquiring new customers
  • Client relationship building
  • Customer satisfaction
  • Relationship building
  • Cold calling skills
  • Excellent communication skills
  • Verbal and written communication
  • Operations

Training Undertaken

  • Midrand Protea Hotel, Certificate in Wexler’s Winning Ways, Quest for Quality, 12/1999
  • Computer World Training Center, Diploma in MS Windows ’98 & Office 2000, PC Intro, MS Win ’98, MS Office 2000, 04/2000
  • Intec College, Certificate in Beauty Care, Beauty and Health Care, 05/2000 - 12/2000
  • Characters, Certificate in Audio Visual Commercial Techniques, Audio Visual Commercial Techniques, 01/2001 - 04/2001
  • Vetta, Professional Receptionist, 09/2002
  • Interface Media, Sales, Sales, 06/2005
  • Nail City, Nail Technician - Gel, Nail Technician - Gel, 10/2010
  • Prepare 2 Care, First Aid & Baby Proofing, First Aid & Baby Proofing, 08/2015

References

  • Geoff Earnshaw, IT Manager @ Famous Brands, 083 650 6699
  • Uhtred Eorwine, previous colleague @ CPISA, 076 423 8209
  • Gavin Shields, IT Services Manager @ Famous Brands, 082 566 1719
  • Tim Catto, Sales Manager @ EOH, 082 772 0072

Languages

English

Afrikaans

Timeline

MPS Account Manager

First Technology MPS
10.2018 - 03.2025

MPS Sales

EOH
01.2012 - 09.2018

IT Admin Officer

Famous Brands Management (Pty)Ltd.
10.2008 - 10.2011

Office Administrator

SA Outsourcing
08.2008 - 09.2008

IS Office Administrator

Famous Brands Management (Pty) Ltd.
12.2007 - 07.2008

Office Manager / Marketing (International Co.)

Charoen Pokphand Intertrade South Africa (Pty)Ltd.
09.2005 - 12.2007

Sales Executive

Interface Media – Jobs4U
06.2005 - 08.2005

Administrator & Marketing

WAPPoint
06.2004 - 06.2005

Office Administrator

Mutual Construction Company
04.2002 - 03.2004

Office Administrator

Du Plessis Attorneys
10.2001 - 01.2002

Office Administrator

Local Trader (Pty) Ltd.
04.2000 - 10.2001

Hotel Management Trainee

Midrand Protea Hotel
12.1999 - 03.2000

High School Diploma -

Hoërskool Birchleigh

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Nadia van der Merwe