Nadia Esterhuizen

• Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
• Win new business, managing full sales cycle from inception to close.
• Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
• Monitored metrics and marketing investments to assess performance and implement continuous improvements.
• Reached out to customers to offer range of services and products in order to drive sales growth.
• Developed and executed account strategies to meet sales goals.
• Leveraged industry trends and competitive analysis to improve customer relationship building.
• Proposed product solutions to meet changing customer demands.
• Worked with other departments to deliver solutions according to schedule and per customer requirements.
• Manage Multiple opportunities simultaneously at various stages of the buying process
• Leveraged HubSpot to collect, organize and manage sales data and customer information

• Worked to support sales team and rise against competition
• Effectively built and maintained long-lasting client relationships
• Collaborated with sales team members to identify growth opportunities and develop strategies to seize them
• Worked with Customer Service and Product Development departments to enhance overall customer experience
• Communicated the progress of quarterly initiatives to internal and external stakeholders
• Implemented client-focused solutions to enhance sales volume
• Ensure the timely and successful delivery of company solutions according to customer needs and objectives
• Occasionally traveling to customers
• Monthly Company invoicing and non-payment queries follow ups
• Software Licensing Management
• Supplier and Partner, Billing and queries
• Part of EE Committee
• Part of the Support Strategy and Implementation team managing new processes within department, changes and interventions to achieve desirable outputs
• Managing, quote's, opportunities and payment plans withing
• CRM/D365 system.

• Facilitating the definition and realization of scope, goals and
  deliverables of the organization and being involved in strategic
  planning
• Managing and and allocating cases logged on the CRM/D365
  system.
  • Monitoring and scheduling case timelines and deliverables.
  • Attend to all administrative tasks, including emails, queries and
  correspondences to EXCO.
  • Prepare and present presentations for company and client
  meetings
  • Providing direction and support to project team /development
  team
  • Coordinate all support projects in process and monitor progress
  with PPO tool – provide weekly progress reports on projects
  • Involve in advisory sessions on strategic and financial implications
  for department
  • Implement and managing new processes within department,
  changes and interventions to achieve desirable outputs
  • Managing client patch and APK upgrades of TMS ( Transport
  Management Systems), WMS ( Warehouse Management Systems),
  MCS ( MobileControl Systems), testing through the revision of QA/
  UAT/Go live work plans;
  • Monitoring the implementation of all patch upgrades within the
  client services environment;
  • Recording and monitoring support expenses and hours;
  • Manage staff and product performance and review weekly/
  monthly KPI’s;
  • Implement Service Level Agreements and maintaining strong and
  efficient client and partner relationships with adherence to local
  and International Service Level Agreements (SLA’s);
  • Identifying staff training requirements;
  • Provide training to support stuff on support services applications;
  • Prepare Workplace Skills Plan and Submit to EXCO for relevant
  SETA submission;
  • Responsible for companies invoicing;
  • Generating forecasting and payment plans for new sales leads;
  • Part of EE Committee.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution

• Responsible for coordinating deployments of WMS 3PL, TMS and
  MCS projects..
• Assisting with project planning and execution
• Managing the preparations for and follow-up of all decisions
  taken at Project Steering Committee, Project Management Team
  meetings and other designated forums
• Ensuring project coordination between all project stakeholders
• Progress reports to project manager
• Implementing medium projects
• Monitoring project budgets for relevant departments
• Mediating project conflict between stakeholders
• Employee counseling to ensure streamlined project
  implementation
• Implementing problem solving measures
• Project completion follow up and monitoring
• Worked well with co-workers to ensure positive customer
  experiences

• Responsible for the administration of the Business Innovations
projects as well as coordination’s
• Client Identification Management
• Sourcing updated client data via Flexi Trace and Experian
• Ensuring alignment between the SAP and Nedfleet Projects
• Updating SAP and Nedfleet databases
• Coordination of CIS record creation, documentation and clean-up
• Responsible for Asset Based Finance System Updates
• Coordinating the implementation and upgrades of Client
Management
• Projects (e- SODA’s,CISP and Securities Imaging, Hogan)
• Implementing Banking Platform Enhancements
• Providing weekly status reports to management