Nadia Duvane
Johannesburg
Summary
As a dedicated Call Center Agent and Customer Service Coordinator with four years of experience, I excel in communication, problem-solving, and managing challenging situations with professionalism. My passion lies in delivering excellent customer service and ensuring customer satisfaction. I am quick to adapt and committed to continuous improvement.
Demonstrated experience in invoice processing and client communication, ensuring accuracy in billing and compliance with company standards. Effectively managed customer inquiries and issues through various channels, fostering positive relationships and promoting new products. Proven ability to multitask and manage time efficiently while maintaining a positive attitude in high-pressure environments. Skilled in problem-solving, with a focus on resolving billing discrepancies and enhancing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Max and Pat Maintenance and projects
Johannesburg
07.2023 - 11.2025
- Create, review and issue accurate invoices for products or service provided.
- Prepare and send quotes to customers based on their inquiries or orders.
- Ensure invoices comply with company pricing, terms and conditions.
- Maintain accurate records of all issued invoices and quotes.
- Contact clients through calls or emails to follow up on overdue payment and resolve any billing discrepancies.
- Actively communicate with customers via call to introduce and promote new product and services.
- Assisted customers with inquiries and issues, ensuring efficient resolution and fostering positive relationships.
Call Centre Agent
Johannesburg
01.2022 - 01.2023
- Operated switchboard efficiently, directing calls to appropriate departments.
- Drafted professional correspondence, including emails, letters, and invoices.
- Managed incoming calls and relayed messages with precision.
- Executed outreach through calls and emails for new scholar packages and payment follow-ups.
Customer Service Administrator
Johannesburg
01.2021 - 12.2021
- Communicate with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Organize and attended meetings and compiled related documents and reports.
- Display absolute discretion at handling confidential information.
Education
National Senior Certificate -
JohannesburgHIGH SCHOOL DIPLOMA -
THE HILL HIGH SCHOOL
JohannesburgHIGHER NATIONAL CERTIFICATE -
UNIVERSITY OF JHB AND JBS
JohannesburgRaymond Ackerman Academy of Entrepreneurial Development -
JohannesburgSkills
- FRONT DESK PATIENT AND TOLERANCE
- PRODUCT KNOWLEDGE
- PROBLEM-SOLVING SKILLS
- TIME MANAGEMENT
- MULTITASKING
- POSITIVE ATTITUDE
- INVOICE PROCESSING
- QUOTE PREPARATIONS
- CLIENT COMMUNICATION
- BILLING RESOLUTION
References
- Fumo Paint Projects, +27 (61) 752-2674
- Intec College, +27 (78) 131-8990
- Max and Pet Maintenance, maxandpet@hotmail.co.za
Personal Information
- Date of Birth: 01/05/03
- Nationality: South African
Languages
- Portuguese
- Isizulu
- Tsonga
- Isixhosa
- English
- Portuguese
- Isizulu
- Tsonga
- Isixhosa
Languages
English
First Language
Portuguese
Proficient
C2
Afrikaans
Upper Intermediate
B2
Timeline
Customer Service Representative
Max and Pat Maintenance and projects
07.2023 - 11.2025
Call Centre Agent
01.2022 - 01.2023
Customer Service Administrator
01.2021 - 12.2021
National Senior Certificate -
HIGH SCHOOL DIPLOMA -
THE HILL HIGH SCHOOL
HIGHER NATIONAL CERTIFICATE -
UNIVERSITY OF JHB AND JBS