Continuous learner through online platforms (Udemy, Coursera)
Nadeem Marshman
Senior Business Analyst | Project Management
Johannesburg
Summary
Experienced Business Analyst and IT Project Consultant with 18+ years in IT, delivering impact across Banking, Insurance, and SME sectors. Dual-track expertise as Agile Project Manager / Scrum Master and Business Analyst, blending leadership in delivery with analytical precision. Skilled in requirements gathering, process mapping, systems integration, and digital transformation, consistently driving efficiency, quality, and measurable results. Recognized for problem solving, stakeholder alignment, and collaborative communication that bridge business and technology.
Overview
23
23
years of professional experience
12
12
Certifications
2
2
Languages
Work History
IT Consultant
Abby's Gold Designs
Johannesburg (Remote)
06.2025 - 10.2025
- Delivered digital transformation consulting for a family-owned jewelry workshop, optimizing workflows and customer service.
- Implemented lightweight management systems (Google Sheets/Forms) to streamline job tracking, cut turnaround time by 30%, and eliminate manual errors.
- Developed pricing and cost model templates, improving quoting accuracy and boosting profit margins by 15%.
- Introduced asset inspection templates to reduce liability and prevent disputes, ensuring transparency with customers.
- Set up CRM lite solutions with automated WhatsApp/SMS notifications, enhancing communication and retention.
- Authored SOPs and training guides, enabling smooth adoption of digital tools and reducing admin workload.
- Designed seasonal marketing campaigns and loyalty programs, increasing repeat business and online visibility.
- Remote
QuickBooks Consultant
Abby's Designs
Johannesburg (Remote)
02.2025 - 05.2025
- Maintained QuickBooks Online accounts with accurate transaction recording and categorization, improving data reliability.
- Performed monthly bank and credit card reconciliations, reducing discrepancies and ensuring audit-ready records.
- Streamlined accounts payable by automating vendor bill entries and payment scheduling, cutting processing time by 25%.
- Accelerated accounts receivable cycles through timely invoicing and payment tracking, improving cash flow visibility.
- Processed payroll entries and employee reimbursements, integrating seamlessly with client systems.
- Optimized QuickBooks integrations with banking feeds and third-party apps, enhancing workflow efficiency.
- Delivered clear weekly/monthly financial summaries, enabling faster operational decision-making.
- Remote, 3-Month Engagement
IT Project Manager
NCR Atleos
Johannesburg
06.2024 - 12.2024
- Partner with Pre-Sales SME to analyse business requirements in the Banking (ATM) sector, translating needs into actionable IT solutions.
- Partner with Pre-Sales SME to review and produced clear documentation and process maps that reduced rework and improved project success rates.
- Collaborated with cross-functional teams in the design of the proof-of-concept, moving ideas from concept to deployment.
- Supported integration and QA efforts, ensuring seamless rollouts with minimal defects.
- Delivered executive reports with strategic insights, enabling informed decision-making at committee level.
- Bridged gaps between business stakeholders and technical teams, ensuring alignment with objectives.
- Oversaw resource planning and project documentation to support compliance and knowledge transfer.
- Enhanced customer satisfaction through timely delivery, effective communication, and high-quality results.
- Remote
- Led and managed staff of 10 team members engaged in administering complex IT infrastructure.
IT Project Manager
Altron Managed Solutions
Johannesburg
02.2021 - 05.2024
- Partner with Pre-Sales SME to analyse business requirements in the Banking (ATM) sector, translating needs into actionable IT solutions.
- Partner with Pre-Sales SME to review and produced clear documentation and process maps that reduced rework and improved project success rates.
- Collaborated with cross-functional teams in the design of the proof-of-concept, moving ideas from concept to deployment.
- Supported integration and QA efforts, ensuring seamless rollouts with minimal defects.
- Delivered executive reports with strategic insights, enabling informed decision-making at committee level.
- Bridged gaps between business stakeholders and technical teams, ensuring alignment with objectives.
- Oversaw resource planning and project documentation to support compliance and knowledge transfer.
- Enhanced customer satisfaction through timely delivery, effective communication, and high-quality results.
- Remote
- Led and managed staff of 1000 team members engaged in administering complex IT infrastructure.
Senior Business/System Analyst
First National Bank
Johannesburg
11.2007 - 12.2020
- Analyzed system requirements and collaborated with stakeholders to design, test, and implement solutions.
- Developed workflow and data integration improvements, streamlining reporting and reducing manual effort.
- Conducted system testing and validation to ensure compliance with standards and business needs.
- Facilitated Agile ceremonies, requirement workshops, and backlog prioritization to align IT with business goals.
- Created dashboards and reports to monitor KPIs, improving decision making and operational efficiency.
- Provided technical support and training for cross functional teams, ensuring smooth adoption of new systems.
- Mentored junior analysts and coached teams on Agile best practices, fostering continuous improvement.
- Proactively identified risks, escalated issues, and optimized processes to enhance project delivery timelines.
- Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
- Optimized resource allocation, developing strategic plans that significantly reduced operational costs without impacting performance.
- Provided expert-level support to end-users in troubleshooting technical issues, promoting a positive user experience across various business functions.
Business Analyst
Professional Provident Society (PPS)
Johannesburg
09.2003 - 10.2007
- Translated business requirements into technical specifications using IAA, Rational Rose, SQL, and Access.
- Led process modeling, workflow redesign, and SDLC activities to optimize operations and system selection.
- Developed test plans, validated solutions, and supported seamless rollouts with post-implementation analysis.
- Delivered dashboards and reports to enhance decision-making and address business challenges.
- Coordinated change management and training plans to ensure adoption and role alignment.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
Systems Analyst
Investec Employee Benefits
Johannesburg
01.2003 - 08.2003
- Administered system security and EDI integration, ensuring seamless operations and SLA compliance.
- Resolved desktop support issues and improved first-contact resolution rates through guided installations.
- Documented recurring technical issues and authored manuals to enhance support strategies and onboarding efficiency.
- Collaborated with cross-functional teams to develop innovative solutions for business challenges.
- Created detailed documentation for both internal reference and client-facing presentations, improving communication between stakeholders.
- Gathered requirements and performed gap analysis through design workshops with users.
- Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
Education
Scrum Master PSM 1 – Agile - Agile Project Management, Scrum Framework, Team Fa
Udemy
San Francisco, USA 04.2001 -
Disciplined Agile Experience Workshop - Enterprise Agility, Hybrid Agile Frameworks, Scale
IndigoCube / DA Consortium
Johannesburg, South Africa 04.2001 -
• Information Systems Management - IT-Business Alignment, Information Systems Strateg
University of Cape Town Via GetSmarter
Cape Town, South Africa 04.2001 -
Diploma - Business Analysis
Faculty Training Institute (FTI)
Johannesburg12.2008
Grade 12 - undefined
Los Alamitos High School
Los Angeles, USA06.1986
Skills
Technical & Analytical Skills
Data Analysis
IT Infrastructure, Risk & Compliance
IT Service Management (ITIL)
Software Deployment & Systems Integration
Project & Business Skills
Agile Project Coordination & Scrum Mastery
Project Planning & Delivery
Risk & Change Management
Business Analysis & Requirements Management
Process Improvement & Workflow Optimization (Call Center & Back Office)
Leadership & Communication Skills
Stakeholder Engagement & Relationship Building
Cross‑Functional Team Leadership
Workforce Scheduling & Resource Allocation
User Support & Training Facilitation
Behavioural Strengths
Analytical Problem‑Solving & Critical Thinking
Adaptability & Resilience
Teamwork & Collaboration
Professional Integrity & Accountability
Websites
Certification
Oct 2023 Scrum Master PSM 1 – Agile 2023 (Udemy, Michael James, San Francisco, USA) Globally recognized Scrum credential validating Agile delivery leadership.
Interests
Passionate about applying new knowledge to IT project delivery and business transformation
Currently pursuing: The Business Intelligence Analyst Course 2025 – strengthening BI, data analysis, and decision-making skills
Completed: Neuroplasticity: How to Rewire Your Brain – enhancing adaptability and cognitive flexibility
Accomplishments
- Led upgrade projects to improve [name of system] performance by [number]%.
- Awarded with the [name of award] for contributions to [name of project].
- Made recommendations to increase ROI of technological expenditures by $[number].
- Promoted to [Job Title] in [Number] months.
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
References
Abby's Designs (QuickBooks and IT Consultant)
- Abdul Khan
- Owner and Jewelry Designer at Abby's Design
NCR Atleos (Project Manager)
- Edesh Juggernath
- PS Support Manager / Team Lead at NCR Atleos
Altron Managed Solutions (Project Manager)
- Bennie (Dawid) van Rensburg
- PS Support Manager
First National Bank (Senior Business/Systems Analyst)
- Thifhelimbilu (Bonyane) Netshivhulana
- Application Development Manager
Career Highlights
- Agile Directed Agile delivery of ATM banking projects at Altron Managed Solutions, ensuring defect free rollouts.
- Streamlined workflows and data integration at First National Bank, reducing manual effort and improving reporting accuracy.
- Captured and translated business requirements into technical specifications at PPS, leveraging IAA, Rational Rose, and SQL.
- Recognized with Best Achiever Awards at Fedsure Insurance for outstanding performance and service excellence.
Timeline
IT Consultant
Abby's Gold Designs
06.2025 - 10.2025
QuickBooks Consultant
Abby's Designs
02.2025 - 05.2025
IT Project Manager
NCR Atleos
06.2024 - 12.2024
IT Project Manager
Altron Managed Solutions
02.2021 - 05.2024
Senior Business/System Analyst
First National Bank
11.2007 - 12.2020
Business Analyst
Professional Provident Society (PPS)
09.2003 - 10.2007
Systems Analyst
Investec Employee Benefits
01.2003 - 08.2003
Scrum Master PSM 1 – Agile - Agile Project Management, Scrum Framework, Team Fa
Udemy
04.2001 -
Disciplined Agile Experience Workshop - Enterprise Agility, Hybrid Agile Frameworks, Scale
IndigoCube / DA Consortium
04.2001 -
• Information Systems Management - IT-Business Alignment, Information Systems Strateg
University of Cape Town Via GetSmarter
04.2001 -
Grade 12 - undefined
Los Alamitos High School
Diploma - Business Analysis
Faculty Training Institute (FTI)