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Nabeelah Pillay
Administration And Service Agent
Southern suburbs
Summary
I have a strong background in administration, management support, stakeholder engagement and service delivery. My Diploma in Management has strengthened my leadership capability, enabling me to guide workflow priorities, support process improvement, and contribute to effective team outcomes.
In my current role as a Service Consultant and administrative professional, I thrive in fast‑paced environments where accuracy, organization and responsiveness are essential. I manage competing priorities with ease, maintain high attention to detail, and ensure seamless coordination of tasks and communications.
I have realized how much I would like to make a difference, to challenge and to be challenged and enjoy what I do. I want to contribute to your company and what they do by also providing the high levels of expertise and the ability to produce outstanding outcomes that will allow me to make a difference so that I can contribute to a sustainable future. To be afforded the opportunity of learning should be taken with two hands.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Administration And Service Agent
Medscheme Holdings
01.2025 - Current
- · Deliver and enable excellence in all service moments to all stakeholders (Members, Providers, Employer groups, Intermediaries, Schemes)
- · Personalized service through the Omni channel experience focusing on the overall quality of interaction between our customers and the brand.
- · Committing to our service charter and striving to continuously make a positive difference.
- Contribute to cost savings within the department to assist with financial goals and targets.
- Meet delivery objectives through working with other team members within and linked to the department / project.
- Resolve operational performance variations and problems and escalate unresolved issues to higher levels.
- Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery.
- Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities.
- Be a brand ambassador, allowing the brand presence to be felt as an extension of the experience
Beneficiary Management Agent
Medscheme Holdings
04.2016 - 12.2025
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Proactive and detail‑oriented professional with strong experience providing seamless management support in fast‑paced service environments.
- Skilled in assisting Team Leaders and Managers with escalation resolution, live queue and SLA monitoring, and daily operational oversight.
- Known for delivering reliable floor support and fostering smooth workflow throughout the team.
- Supports effective decision‑making through clear communication, timely updates, and practical problem‑solving.
- Manage confidential and sensitive enquiries, ensuring appropriate referral and timely responses.
Education
Wealth Management NQF4 - Wealth Management NQF4
Inseta
Cape Town, South Africa 04.2001 -
Diploma - Management And Finance
Cape Peninsula University of Technology
Cape Town, South Africa 04.2001 -
Skills
Ability to critically analyze and interpret project related information and engage in evidence-based problem solving practice with a high degree of attention to detail
Highly developed communication and interpersonal skills appropriate for interacting with internal and external stakeholders
Excellent critical thinking skills to assess project management issues, analyze data, and make informed decisions
Contribute to cost savings within the department to assist with financial goals and targets
Software
Microsoft Excel
PowerPoint
Certification
Management National Diploma
Timeline
Administration And Service Agent
Medscheme Holdings
01.2025 - Current
Beneficiary Management Agent
Medscheme Holdings
04.2016 - 12.2025
Wealth Management NQF4 - Wealth Management NQF4
Inseta
04.2001 -
Diploma - Management And Finance
Cape Peninsula University of Technology
04.2001 -