Nabeelah Laher

• Oversaw migration from DGL to Semble, implementing policies for seamless patient workflows.
• Streamlined booking processes by introducing online booking links; reducing administrative delays and enhancing efficiency for both the practice and patients.
• First point of contact between referrers and consultant; built strong professional relationships.
• Managed patient enquiries, referrals, procedures, pathology/radiology reports and clinical records.
• Coordinated diaries, clinics and hospital bookings for efficiency and continuity of care.
• Typed, proofread and edited accurate clinic letters.
• Managed billing, invoices, insurance forms and debt chasing.
• Liaised with clinical and admin staff across hospitals; escalated complaints where needed.
• Typed, proofread and edited clinic letters in an accurate and quality manner.
• Raised and sent invoices. Chased debt where applicable. Assisted with requests and forms from insurance providers and the billing team.
• Maintained and updated the consultant’s diary; optimised and utilised time slots effectively to maximise efficiency while ensuring a seamless patient experience.
• Maintained and updated clinical records such as radiology and pathology reports. Chased results where applicable to avoid delay to the patient and consultant.
• Liaised with clinical and administrative staff at various clinics and hospitals regarding appointments and procedures.
• Handled and reported complaints; ensuring the appropriate follow-up and action were taken.

· Coordinated patient appointments and follow-ups for children/adolescents with ADHD and autism.

· Conducted initial patient enquiries, assessed suitability for service.

· Managed confidential communications (calls, emails, records).

· Maintained detailed records on Semble, including treatment notes.

· Scheduled MDT meetings with families and healthcare professionals.

· Processed prescriptions via Pharmacierge.

· Drafted and proofread letters for secure circulation.

· Ensured transparency around consultation fees.

· Supported multiple consultants including Dr Sami (Gastroenterology) Dr Kwok Tang (Consultant Gastroenterologist), Dr Di Loudon (GP - Chelsea Medics), Prof Kevin Andi (Maxillofacial Surgery), Dr Veraitch (Dermatology), Ms Jane Baker - (Physiotherapist), Dr Colette Griffin (Consultant Neurologist), London Psychiatry Clinic team.

· Delivered practice management across multiple specialties.

· Coordinated appointments, procedures, and diaries.

· Produced clinic correspondence and managed patient records.

· Oversaw billing, invoices and insurer communications.

· Provided first-class patient support and service recovery.

• Managed patient registrations, memberships, referrals and urgent consultations.
• Coordinated hospital procedures, chased results, maintained clinical records.
• Typed clinic notes, referrals, and reports with speed and accuracy.
• Delivered complaint resolution and handled patient communications.
• Supported consultants with diary management and daily operations.

• Acted as a Private PA/Guest Relations Executive to high profile individuals and UHNWI during their entire stay, ensuring first-class customer service was given, and that their stay was faultless.
• Prepared rooms and suites for the days arrivals, liaised with In-room dining, housekeeping and the florist for specific requirements.
• Managed the front desk.
• Resolved and settled guest accounts.
• Concierge service. Duties included: restaurant recommendations, restaurant reservations, arranging flight, train, vehicle, hotel and event bookings. Created guest Itineraries and ran personal errands as and when it was requested by the guest.
• Handled all guest enquiries and complaints professionally and effectively, made sure the matter was resolved and that the guest walked away satisfied.
• Conducted show rounds to contractors, sales teams and managing directors from various companies and hotels.
• Communicated SOP's and drew up training manuals for new starters.
• Led morning, afternoon and evening briefings, ensuring 5 star customer service was maintained at all times. Recorded meeting minutes and issued them to the relevant staff members and managers.
• Acted as Duty Manager during day and night shifts. On occasion that included seeing to the restaurant- CUT at 45 Park Lane.

• Ensured first-class customer experiences from friendly check in to efficient check out.
• Ensured all room standards were met and amenities were in place before guest arrivals.
• Acted as the main point of contact for guests, and ensured all departments were fully briefed on their requirements.
• Co-coordinated all billing requirements for VIP's, guests and groups as per reservation requests.
• Worked directly with housekeeping, in-room dining, butlers, concierge and management to achieve guest satisfaction and 5 star customer service.
• Allocated rooms & suites as per guests requirements and preferences.
• Promoted all restaurants within and outside the hotel, as well as the Spa.
• Handled all billing.
• Led morning and afternoon briefings.
• Handled guest complaints and queries professionally and effectively for mutually beneficial, positive outcomes.

• Took bookings and advised clients on treatments and facilities.
• Handled billing and cash for the day.
• Distributed cash and paper work for the night audit team.
• Welcomed in-house and outside guests, as well as VIP’s and gym members from arrival to departure.
• Created gym memberships, took care of billing and their accounts.
• Looked after the opening and closing of the spa, gym and additional facilities.
• Ensured all fitness equipment, machinery, and spa and gym facilities were clean, working and tidy.
• Maximised retail sales.
• Showed guests around our facilities and escorted them to other departments within the hotel.
• Adhered to Taj Brand Standards.

• Handled all internal and external telephone calls and queries for both 51 Buckingham Gate and the Crowne Plaza Hotel.
• Coped calmly and effectively with routine and urgent calls.
• Updated the switchboard notice boards for in-house guests, VIP's, functions in the conference and event rooms, noted who was on duty for the day such as security officers and managers .
• Announced calls to senior management.
• Arranged and gave wake up calls to guests as requested.
• Handled faxes and emails, distributed them to the appropriate property, guest or manager.
• Adhered to Taj Brand Standards.

• Worked on a voluntary basis for a number of charities.
• Participated in projects that I thought were beneficial to the wider society.
• Supported fund raising efforts for Amnesty International.