Nobuhle Mngomezulu

My main responsibility in this role was to prioritise customer satisfaction by ensuring it is always efficient and effective and that total turnaround times must be kept to minimum.

Day-to-day responsibilities included:

• Identify talent retention, engagement and reward strategies
• Ensure that staff deal with customers efficiently and effectively
• Managing Operating level and Service level agreements
• Drafting procedures that set standards for end-to-end process of reporting teams
• Manage customer accounts, cash counts and bundle checks at the teller’s department
• Manage capacity of staff members to ensure effective customer service delivery at all times while managing large number of incoming calls and emails.
• Ensure that disciplinary action and grievances are addressed and aligned to the Absa bank policies and procedures
• Approve the ordering of necessary goods and services
  Co-ordinate leave schedule for the department in conjunction with branch manager to ensure optimal resource allocation
• Communicate with Sales teams to discuss sales daily targets, and ensure daily targets are met by each individual and if not implement recommendations for improvement
• Manage effective mandate to ensure segregation of duties and mitigation of risk.
• Developed systems and procedures to improve operational quality and team efficiency.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.

My focus was in ensuring the HR database was kept up to date with an element of fleet management. My day-to-day responsibilities included:

• Assist in preparing job descriptions,advertising vacant position and managing the employment process.
• Handling on-boarding for newly hired employees, as well as the off-boarding of terminated employees
• Assisting with CCMA administration
• Being the first point of contact regarding HR related queries
• Monitoring employee performance and keeping track records e.g. Ensuring disciplinary action and grievances are recorded and filled accordingly
• Prepare HR documents e.g. employment contracts
• Fleet management i.e. ensuring vehicles are taken for servicing on scheduled dates, fuel management and keeping the fleet records/database up to date
• Overseeing the health and safety for employees