Mzwanele Sidumo
Centurion
Summary
Proactive and detail-oriented graduate with a National Diploma in Public Management (Cum Laude), offering hands-on experience in both administrative support and IT technical assistance. Proven ability to manage helpdesk operations, document processing, and hardware support. Eager to contribute to organizational success through strong problem-solving skills and a commitment to excellence.
Overview
1
1
Certification
5
5
years of professional experience
Work History
IT helpdesk
Bidvest Protea Coin
Centurion
03.2024 - Current
- Provided first-line IT support to users through walk-ins, remote access, and telephonic assistance
- Managed IT support tickets, tracking progress and providing updates to users
- Monitored connectivity issues and escalated to service providers as needed
- Executed Windows 11 rollout, performing RAM installations and cable crimping to enhance user experience
- Set up technology for boardroom meetings, ensuring seamless functionality of all equipment.
- Raised requisitions using the WebX system
Admin Intern
Verso-wealth Pty (Ltd)
East London
01.2022 - 01.2023
- Executed administrative tasks under managerial supervision to optimise workflow.
- Handled phone calls and responded to emails on behalf of staff, keeping senior members free to focus on larger issues.
- Filed physical and digital copies of important documents to maintain accurate and consistent records.
- Photocopied and printed documents for office team members.
Education
National Diploma - Public Management (Cum Laude)
Walter Sisulu University
Butterworth01-2021
Skills
- Windows 11 Deployment & Maintenance
- Hardware Support
- Helpdesk coordination
- Remote Support
- PRTG Network Monitoring
- WebX Requisition System
- Microsoft Office Suite
- Attention to Detail
- Problem-solving
- Time management
- Team collaboration
- Verbal and written communication
Languages
English
Xhosa
Certification
- POPIA certified
- Computer hardware basics
Timeline
IT helpdesk
Bidvest Protea Coin
03.2024 - Current
Admin Intern
Verso-wealth Pty (Ltd)
01.2022 - 01.2023
National Diploma - Public Management (Cum Laude)
Walter Sisulu University