Summary
Overview
Work History
Education
Skills
Proficientlanguage
Personal Information
References
Timeline
Generic

Mzwanele Qungqu

Nyanga

Summary

I am a hard-working individual who is always committed to his work and always plays for the team, someone who is looking forward to any possible challenge, willing to learn and apply my skills to the best of my abilities to any tasks given to me when given the opportunity. To continue growing my knowledge and skill in AWS Cloud Computing. I have acquired the AWS Cloud Practitioner Certification and Solutions Architect Associate Certification and in the process of acquiring more with the ultimate goal of being a specialist in Cloud Financial Operations. Currently working on learning python to expand my skills which will help me in my goal to learn automation of cloud infrastructures and in general to be capable of coding.

Overview

5
5
years of professional experience

Work History

Acting Advanced Technicians Support Agent

Amazon
4 2017 - 11.2022
  • Provided clear and concise step-by-step technical support to guide customers.
  • Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
  • Used remote access to navigate and link to customer computers.
  • Stayed current on policies, procedures and standards to offer optimal support.
  • Processed refunds, exchanges and service requests for customers.
  • Kept detailed records of customer interactions for future reference.

Customer Service Associate

Webhelp
08.2016 - 04.2017
  • Addressed customer service enquires quickly and accurately.
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
  • Processed and issued product orders and service upgrades for customers.
  • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
  • Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.

Accounts Clerk

FOOTGEAR (PTY)LTD
02.2015 - 08.2016
  • Compiled financial data and drafted billing reports to identify past-due accounts and reconcile balances.
  • Reconciled POS system reports to identify and correct cash-handling errors and reduce discrepancies.
  • Safeguarded sensitive and confidential data in compliance with security best practices.
  • Monitored office inventory and supplies, promptly ordering low stock items
  • Processed large amounts of data and independently resolved discrepancies.
  • Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.

Vodacom Customer service Agent

Teleperformance (Vodacom)
11.2014 - 01.2015
  • Dealing with Vodacom related customer queries

Cellphone Administrator

EDGARS
07.2012 - 12.2012
  • Daily Stock checks, Selling phones, Booking phones for repairs

Casual Accounts Clerk Assistant

Kenwyn Pre-Primary School
01.2012 - 06.2012
  • Debtors Control, Debtors Reconciliation, Invoicing, Telephonic Debt Collecting, Answering Telephone, Stock Counting, Typing, Filing

Education

National Diploma - Financial Management

Northlink College
Cape Town
04.2001 -

High School Diploma -

Oscar Mpetha High School
Cape Town, South Africa
04.2001 -

Skills

  • Sage Certificate in Advanced Excel
  • Pivot Tables, MS office ( Word and Excel), Internet and e-mail
  • Cash Book, Pastel Payroll, Pastel invoicing, Creditors & Debtors Reconciliation,
  • Typing 30wpm,Computer literate
  • Good Telephone manner

Proficientlanguage

  • Xhosa
  • English

Personal Information

  • Date of Birth: 04/08/91
  • Gender: Male
  • Nationality: South African

References

  • Mr. Brinley Petersen, Former Team Manager At Amazon Kindle Department, 061 766 2287
  • Mr. Allauddin Mookadam, Current Team Manager At Kindle Department, 060 645 6022
  • Mr Brian Toyisi, Team Manager At Amazon Retail Dep, 083 784 5497
  • Sergio Franz, Accountant Footgear, 081 404 3834, 021 914 6393
  • Mr Pieter Van Der Merwe, CashBook Clerk Footgear, 084 421 3271, 021 914 6393
  • Mrs. Alison Gilbert, Creditors Clerk Footgear, 073 190 8998, 021 914 6393

Timeline

Customer Service Associate

Webhelp
08.2016 - 04.2017

Accounts Clerk

FOOTGEAR (PTY)LTD
02.2015 - 08.2016

Vodacom Customer service Agent

Teleperformance (Vodacom)
11.2014 - 01.2015

Cellphone Administrator

EDGARS
07.2012 - 12.2012

Casual Accounts Clerk Assistant

Kenwyn Pre-Primary School
01.2012 - 06.2012

National Diploma - Financial Management

Northlink College
04.2001 -

High School Diploma -

Oscar Mpetha High School
04.2001 -

Acting Advanced Technicians Support Agent

Amazon
4 2017 - 11.2022
Mzwanele Qungqu