MZWANDILE ZAKHELE MNGOMEZULU

- UNDERSTAND CUSTOMER NEEDS: LISTEN TO CUSTOMERS AND HELP THEM UNDERSTAND THEIR OPTION.

- RECOMMEND PRODUCTS: SELL AND CROSS-SELL PRODUCTS THAT MEET CUSTOMER NEEDS.

- PROVIDE SOLUTIONS: HELP CUSTOMER SOLVE THEIR FINANCIAL PROBLEMS.

- BE ETHICAL: FOLLOW TREATING CUSTOMERS FAIRLY(TCF) PRINCIPLES.

- OPTIMIZE CUSTOMER INTERACTIONS: ENCOURAGE CUSTOMERS TO USE DIGITAL AND SELF SERVICE OPTIONS.

- MANAGE RISK: ENSURE ACTIVITIES SUPPORT COST REDUCTION AND CONTAINMENT.

-BUILD RELATIONSHIP: MAINTAIN RELATIONSHIPS WITH STAKEHOLDERS.

- MANAGE CASH: HELP MANAGE BRANCH CASH HANDLING AND CASH ISSUING.

- Collaborated with sales teams to expand client base and boost revenue generation from foreign exchange services

- Provided timely support to clients during high-volume trading periods, maintaining exceptional service quality standards

- Educated clients on various aspects of foreign exchange trading, paving way for informed decision-making processes

- Enhanced foreign exchange operations by implementing efficient and accurate transaction processing systems

- Discussed financial options with clients and provided informed suggestions

- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance

- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth