Mzwandile Dean Dladla
Pharmacy Manager
Rooihuiskraal
Summary
Dynamic and dedicated pharmacy professional with a proven track record in effective communication and patient engagement across diverse age groups. Expertise in ensuring medication adherence, promoting safe and responsible use, and managing procurement processes to enhance accessibility for patients. Committed to upholding best practices in pharmacy operations, fostering collaboration among team members, and delivering exceptional care. Actively seeking a Pharmacy Manager or Pharmacist position that offers opportunities for professional growth and deeper involvement with medical products and patient care.
Overview
12
12
years of professional experience
Work History
Retail Pharmacy Manager
Clicks Retailers
Pretoria, Gauteng
01.2016 - Current
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Served as liaison between the pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
- Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
- Mentored and trained new pharmacists and pharmacy assistants, fostering a supportive work environment focused on professional growth.
- Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
- Kept abreast of industry trends and advancements in pharmacology to ensure the delivery of up-to-date, evidence-based patient care.
- Addressed customer complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards.
- Optimized workflow processes, resulting in increased efficiency and reduced wait times for customers.
- Implemented innovative marketing strategies to attract new customers and increase sales revenue.
- Increased customer satisfaction by implementing efficient prescription processing and medication counseling.
- Strengthened relationships with healthcare providers to facilitate seamless communication regarding patient medications and therapies.
Community Service Pharmacist
Nkandla Hospital
Nkandla, KwaZulu Natal
01.2015 - 12.2015
- Implemented quality improvement initiatives aimed at reducing medication errors and enhancing patient safety measures within the pharmacy setting.
- Developed strong relationships with community organizations, promoting health awareness and preventive care initiatives.
- Delivered exceptional customer service by promptly addressing inquiries from both patients and healthcare professionals alike.
- Promoted adherence to treatment plans by developing personalized strategies for patients struggling with chronic conditions or multiple medications.
- Stayed current on industry trends and advancements by attending professional conferences, workshops, and pursuing continuing education opportunities regularly.
- Enhanced patient satisfaction by providing comprehensive medication counseling and personalized pharmaceutical care.
Pharmacist Intern
Prince Mshiyeni Memorial Hospital
Durban, KwaZulu Natal
01.2014 - 12.2014
- Maintained a clean, organized, and well-stocked pharmacy workspace, promoting an efficient workflow for all team members.
- Reduced medication errors by diligently verifying prescriptions for accuracy before dispensing to patients.
- Consistently demonstrated professionalism and dedication to the field of pharmacy by adhering to all applicable laws, regulations, and professional standards during the internship experience.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Assisted with managing the controlled substance inventory, maintaining compliance with federal regulations and record-keeping requirements.
- Utilized strong communication skills to educate patients on proper medication usage, potential side effects, and drug interactions.
- Demonstrated proficiency in pharmaceutical calculations, ensuring accurate dosing for pediatric and geriatric patients alike.
- Promoted patient safety by identifying potential drug allergies or contraindications during the prescription filling process.
Education
Higher Certificate in Practice Management -
The Foundation of Professional Development
Pretoria, South Africa01.2023
Bachelor of Pharmacy -
University of KwaZulu Natal
Durban, South Africa12.2013
High School Diploma -
Siyabonga Secondary School
Durban , South Africa12.2008
Skills
Effective communicator
Effective team collaboration
Analytical decision making
Steadfast commitment
Professional ethics
Budgeting and finance
Training and mentoring
Pharmacy operations management
References
Available on request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Retail Pharmacy Manager
Clicks Retailers
01.2016 - Current
Community Service Pharmacist
Nkandla Hospital
01.2015 - 12.2015
Pharmacist Intern
Prince Mshiyeni Memorial Hospital
01.2014 - 12.2014
High School Diploma -
Siyabonga Secondary School
Higher Certificate in Practice Management -
The Foundation of Professional Development
Bachelor of Pharmacy -
University of KwaZulu Natal