Grow my Sales and Marketing skills
MZWANDILE NameMs P DAMBA Mokoena
OFFICE SUPORT
Johannesburg,GP
Summary
CAREER OBJECTIVES
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced Sales and Customer Service Representativeswith over 9 years of experience 5yeard in Medical Industry . Excellent reputation for resolving problems and improving customer satisfaction.
Reliable employee seeking Office support position. Offering excellent communication and good judgment.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Acting Stock Planner Business Analyst
Becton Dickinson
Johannesburg , South Africa
05.2019 - 05.2019
- Forecasting
- Handling of stock ordering for South Africa
- Follow ups on ETA on stock ordered
- Issuing ETAs of stock to products managers
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved operations through consistent hard work and dedication.
- Prepared variety of different written communications, reports and documents.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Delivered services to customer locations within specific timeframes.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Saved 29% by implementing cost-saving initiatives in suggesting of moving all around all soon to expire consignment stock to be used on planned surgery cases, instead of ordering more
Customer Services Representative
CompanyBard Medical, Becton Dickerson
Johannesburg, South Africa
11.2017 - 06.2022
- Deal directly with customers either by telephone or email and electronic systems
- Handle and resolve customer queries
- Respond promptly to customer queries or within 48 hrs given SLA
- Work closely with sales rep
- To ensure exceptional customer service
- Process orders and returns in timely manner ( sales orders and consignment)
- Ensures efficient and effective process for sales order entry, return authorities, credits complain handling
- Planning-be able to think ahead
- Responsible for all customer service administration
- Daily tracking of all quotations received and submitted
- Interact with couriers and assist supply chain activities as directed and required
- Responsible for reporting the performance of customer care to management
- Provide pricing and delivery information
- Organize workflow and activities to meet customer timeframes and warehouse cut-off times
- Direct request and unresolved issues to the designated resources
- Keep records of customer interactions and transactions
- Effectively communicate and coordinate with internal and external customers answering the telephone, taking messages,
- Strong product knowledge and portfolios
- And distributing the messages
- Release back order and follow stock receipts
- Research and resolve customer complain
- Research errors for possible corrective action
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Collaborated with team members to achieve target results.
- Worked flexible hours across night, weekend and holiday shifts.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Developed team communications and information for meetings.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Delivered services to customer locations within specific timeframes.
- Participated in team-building activities to enhance working relationships.
- Received and processed stock into inventory management system.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained energy and enthusiasm in fast-paced environment.
- Improved operations through consistent hard work and dedication.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collected and analyzed customer information to prepare product or service reports.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Processed customer adjustments to maintain financial accounts.
- Recommended products to customers, thoroughly explaining details.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Promptly responded to inquiries and requests from prospective customers.
- Provided ongoing guest service.
- Sought ways to improve processes and services provided.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled over 50% calls per shift signing up retrieving customer data, presenting relevant product information and cancelling services.
- Cross-trained and provided backup support for organizational leadership.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Resolved consignment and bought stock issues over phone with more that 30% customers daily.
- Promoted available products and services to customers during service, account management and order calls.
- Communicated professionally with colleagues, freelancers and clients.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved accounting, service and delivery concerns.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for new business.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Delivered prompt service to prioritize customer needs.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
Assignment and Exams Administrator
Unisa Florida Campus
Johannesburg , South Africa
07.2015 - 01.2016
- Resolving and handling all escalated queries (from the dean, lectures and students)
- Credit report reconciliation
- Updating productivity report
- Assisting the team by performing tasks with them
- Resolving every complex query
- Assigning and directing duties to the team
- Monitoring the accuracy of mark allocation on system from team members
- Helping with registration and system user
- Educate new enrolled or prospects studenst about organization’s product and services
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Carried out day-to-day duties accurately and efficiently.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used Microsoft Word and other software tools to create documents and other communications.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Delivered services to students locations within specific timeframes.
- Worked with students to understand needs and provide excellent service.
Logistics Administrator
Becton Dickinson
Johannesburg , South Africa
02.2017 - 07.2018
- Receiving and registering of exam and assignments
- Capturing of assignment and exams marks
- Engage in student’s queries
- Perform pre-examinations
- Involvement in the execution of examination
- Ensure and enforce security in the examination department and in procedures
- Perform post examination function
- Answering and making follow up phone calls from lectures regarding students marks
- Replying to and sending emails
- Arranging and changing of exams venues
- DurationAugust
OccupationFinancial Advisor
DurationJune
01.2013 - 08.2015
- Consulting with clients one on one to discuss the products that the company offers
- Discuss about savings and investment
- Identifying client needs for better future
- Keeping track on client records and services
OccupationAdministrator
CompanyNedbank Ltd
01.2011 - 04.2013
- Receiving and sending emails in high volumes
- Receiving and sending manual mails
- Keep the fax server updated
- Action client request and creating cases
- Responding to client request by telephonically
- Servicing all cards client request for card division
- DurationMarch
OccupationAssistant Admin Clerk
Mass-Mart Game Stores
01.2010 - 03.2011
- High risk stock count
- Contract sales and verifying
- Approving of accounts and filing
- Order office suppliers and research new deals and suppliers
- Liaise with executive and senior administrative assistant to handle requests and queries from senior manager
- DurationSeptember
Education
Diploma Supply Chain And Logistics Management - Logistics Management
Damelin College of correspondence
Johannesburg 01.2018 - 12.2020
Diploma Human Resources N4 - Human Resources Management
Ekurhuleni West College
Johannesburg 07.2016 - 12.2016
NCV NQF Level 2-4 - Finance, Economics And Accounting
Ekurhuleni West TVET College
Johannesburg 01.2008 - 11.2010
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InstitutionCorner Stone HR College
Skills
Good Communication Skills and ability to engage with different cultures in SAStrong business acumen and product knowledge
Excellent oral anfd written communication skills
Time ManagementSales and MarketingAdministrative dutiesExcellent numerical skills and analytical approach to customer service and the ability to construct facts-based recommendations or improvement areas x`Decision MakingComputer SkillsProblem Solving and Analytical ThinkingLeadership SkillsAbility to work calmly under pressureMotivationCustomer and Client focusMeeting deadlines when task is givenWork neat and accurateAssuring quality deliverableBusiness writingMulti-taskingListening and replying toTechniquesAdvanced computer skills (Ms Word, Ms Excel, Power Point, Publisher, Outlook) sales force data baseAdvanced JDE knowledge and functionsINTERESTSNovel ReaderTravellingSocialisingBeauty pageants coach and grooming
Certification
Duration 3 Weeks Short Course
Accomplishments
- Achieved great results and cost savinfg through effectively helping with stock planner position
- Achieved cost saving by introducing movement for soon to expire consignment stock for all planned cases
- Collaborated with team of 11 Sales Representatives in the sales and customer relations of
- Achieved Result by completing forecasting with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 4 staff members with great remarks and outcome from Sales representatives and sales leaders
Interests
Timeline
Acting Stock Planner Business Analyst
Becton Dickinson
05.2019 - 05.2019
Diploma Supply Chain And Logistics Management - Logistics Management
Damelin College of correspondence
01.2018 - 12.2020
Customer Services Representative
CompanyBard Medical, Becton Dickerson
11.2017 - 06.2022
Logistics Administrator
Becton Dickinson
02.2017 - 07.2018
Diploma Human Resources N4 - Human Resources Management
Ekurhuleni West College
07.2016 - 12.2016
Assignment and Exams Administrator
Unisa Florida Campus
07.2015 - 01.2016
OccupationFinancial Advisor
DurationJune
01.2013 - 08.2015
OccupationAdministrator
CompanyNedbank Ltd
01.2011 - 04.2013
OccupationAssistant Admin Clerk
Mass-Mart Game Stores
01.2010 - 03.2011
NCV NQF Level 2-4 - Finance, Economics And Accounting
Ekurhuleni West TVET College
01.2008 - 11.2010
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InstitutionCorner Stone HR College