Mzwandile Calvin Monamodi

Dynamic IT and Printer Technician with extensive experience at Wits RHI and Third-stream, excelling in printer management and user support. Proven track record in troubleshooting and compliance monitoring, ensuring optimal system performance. Skilled in software installation and client communication, I effectively manage change and prioritize tasks to enhance operational efficiency.

• Gender: Male
• Driving License: C1 Drivers license

• Smart Office Connexion, Riyaad Nana, Manager, 0829653629 / 0113929000
• Wits RHI, Thelma Nyatsambo, Operations Support Officer, 0788847035
• Third-Stream, Brenton Benjamin, IT Manager, 0732659001

• English
• Zulu

1072 Impumelelo, Devon, 2260

• Smart Office Connexion (SOX GP), Onsite Printer Technician, 03/01/15, 02/01/20, Managed Print Service Solutions, Document Management Software and Solutions, Tailored content and business process management solutions, Tailored IT solutions, Consumables and paper supplies
• Wits RHI, Printer Administrator, 01/01/20, 12/31/21, Printer Management and System Administration, Troubleshooting and resolving of printer and printing problems, Ensure all printer configurations and troubleshooting stops follow the approved best practice standards, Maintain PaperCut environment, On and off-boarding of users, modifying user access and monthly reports, Ensure that all equipment's are in working condition and ensure availability of stock., Report faulty equipment to the Supplier and manage completion of calls, Actively involved in change management and upgrades (Server and Print environment)
• Third-Stream, Administrator, 01/01/21, current, First-level user support and maintenance, Install all software and hardware products including Microsoft products, printers, and other related equipment, Maintenance and setup of desktops and laptops that are assigned to new users, Troubleshoot software and hardware problems, Manage and maintain housekeeping for cables and desk setups for new users, Conduct hardware and software upgrades and new installations, Ensure all calls are closed accurately on Service Desk and clients are notified accordingly, Ensure user machines are checked in and compliant with Intune policies during installs and repairs, Actively monitoring and updating of tickets adhering to SLA

• CompTIA N+
• CompTIA A+
• Microsoft Certified Professional
• Microsoft Specialist: Implementing Microsoft Azure Infrastructure Solutions
• Microsoft Certified Solutions Associate: Office 365
• PaperCut Hive Tech Professional Certificate
• PaperCut MF-Tech-Specialist-High-Availability Certificate