TEBOGO SEKGOTHA
CAR CARE AGENT
Johannesburg
Summary
Dynamic Car Care Agent with a proven track record at East Point Rentals, excelling in customer service and complaint resolution. Leveraged problem-solving skills to enhance client satisfaction and retention, while effectively negotiating contracts. Known for clear communication and a positive attitude, ensuring optimal outcomes in all client interactions.
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
2
2
years of professional experience
Work History
CAR CARE AGENT
EAST POINT RENTALS
Boksburg, South Africa
06.2024 - Current
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Orchestrated client meetings to discuss and refine service delivery, enhancing client retention.
- Negotiated favorable terms in client contracts, safeguarding company interests.
Education
Bachelor of Science - Recreation And Leisure Studies
UNIVERSITY OF VENDA
Thohoyandou, South Africa 04.2001 -
Skills
Problem-solving
Customer service and care
Positive attitude
Clear communication
Customer complaint resolution
Problem-solving skills
Critical thinking
Organizational skills
Call management
Polite communication skills
Service support
Timeline
CAR CARE AGENT
EAST POINT RENTALS
06.2024 - Current
Bachelor of Science - Recreation And Leisure Studies
UNIVERSITY OF VENDA
04.2001 -