Mzomuhle Chris Mbambo
Restaurant Manager
Johannesburg,Gauteng
Summary
Dedicated Front of House Restaurant Manager with extensive experience in store operations, fostering team collaboration, and ensuring customer satisfaction. Proven ability to manage restaurant environments effectively, demonstrating skills in management, communication, and stock control. Known for creating positive team dynamics and achieving operational excellence. Ready to bring strong leadership and hands-on expertise to enhance the dining experience and drive success.
Overview
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Language
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Certification
2027
2027
years of professional experience
Work History
Store Manager
Paul restaurant
2023.09 - 2026.07
- Led store operations, cultivated positive team environment, and enhanced customer satisfaction.
- Gauteng
- Led daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on best practices in customer engagement and food safety.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
FOH Manager
Paul Patisserie Bakery Restaurant
2022.07 - 2023.08
- Oversaw daily front-of-house operations, ensuring exceptional customer service and operational efficiency.
- Trained and mentored staff on service standards and product knowledge to enhance team performance.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed staff scheduling strategies to maintain adequate coverage during peak hours.
- Monitored guest feedback and addressed concerns promptly to improve overall satisfaction ratings.
- Conducted regular training sessions focused on menu updates and service techniques for improved dining experiences.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
FOH Supervisor
Paul Patisserie Bakery Restaurant
2019 - 2022.08
- Managed daily front-of-house operations to ensure exceptional customer service and satisfaction.
- Trained and mentored staff on service standards and operational procedures to enhance team performance.
- Implemented inventory management practices to maintain optimal stock levels and reduce waste.
- Developed and executed promotional strategies to increase customer engagement and drive sales growth.
- Coordinated seamless communication between kitchen and front-of-house teams to optimize workflow efficiency.
- Resolved customer inquiries and complaints promptly, fostering positive dining experiences and loyalty.
- Analyzed guest feedback to identify trends, implementing improvements for service quality enhancement.
- Oversaw scheduling of staff shifts, ensuring adequate coverage during peak hours for operational efficiency.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
Restaurant Waiter
Paul Patisserie Baker Restaurant
2018.12 - 2019.07
- Provided exceptional customer service, ensuring guest satisfaction and prompt attention to needs.
- Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
- Managed table assignments and maintained organized dining area for efficient service flow.
- Assisted in training new waitstaff on restaurant procedures and service standards.
- Processed transactions accurately using point-of-sale (POS) system for efficient billing.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Education
Matric - High advanced - undefined
Centurion college
Gauteng12.2018
Skills
Kitchen Management Experience
Restaurant Experience
Bartending
Restaurant Management
POS
Analysis skills
Management
Communication skills
Restaurant Floor Management
Staff Management
Stock Control
Teamwork
Work Under Pressure
Customer Service
Certification
Class 2 Licence
Timeline
Store Manager
Paul restaurant
2023.09 - 2026.07
FOH Manager
Paul Patisserie Bakery Restaurant
2022.07 - 2023.08
Restaurant Waiter
Paul Patisserie Baker Restaurant
2018.12 - 2019.07
Matric - High advanced - undefined
Centurion college
FOH Supervisor
Paul Patisserie Bakery Restaurant
2019 - 2022.08