Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Mzomuhle Chris Mbambo

Johannesburg
Mzomuhle Chris Mbambo

Summary

Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue. Accomplished customer service with extensive experience in food service industry. Promptly assists customers and identifies specific needs. Consistently adheres to food safety and quality standards to promote customer satisfaction and high-quality service. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
years of professional experience

Work History

Paul Patisserie Bakery Restaurant

Front of House Manager
08.2022 - Current

Job overview

  • Resolved guests complaints while maintaining positive customer environment.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Performed cash handling activities and secured nightly bank deposits.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Motivated staff to perform at peak efficiency and quality.

Paul Patisserie Bakery Restaurant

Waiter's
01.2021 - 07.2022

Job overview

  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Trained new servers on restaurant policies and procedures.

Paul Patisserie Bakery Restaurant

Cashier
01.2020 - 12.2020

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Centurion College
Johannesburg;South Africa

High School from High School

University Overview

Skills

  • Billing and Payment Processing
  • Time Tracking
  • Serve Customers
  • Food Costs
  • Making Change
  • Pre-Shift Walk-Through
  • Restaurant Operation
  • Guest Satisfaction
  • Managing Deliveries
  • Quality Standards
  • Hospitality Management
  • Quality Control
  • Menu Memorization
  • Service Prioritization
  • Mentoring

Languages

English
Advanced (C1)

Timeline

Front of House Manager
Paul Patisserie Bakery Restaurant
08.2022 - Current
Waiter's
Paul Patisserie Bakery Restaurant
01.2021 - 07.2022
Cashier
Paul Patisserie Bakery Restaurant
01.2020 - 12.2020
Centurion College
High School from High School
Mzomuhle Chris Mbambo