MZOLISI MQETHO
VIRTUAL BANKER (NON-FAIS)
Johannesburg
Summary
Dedicated banking professional with a strong focus on customer service, relationship management, and KYC methodology. Proven ability to open new accounts and drive sales of banking products to business clients.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Banker (Non FAIS) SME ASSIST
ABSA Group
02.2026 - Current
- Provided digital assistance for business banking customers.
- Helped clients navigate internet banking platforms.
- Sold banking products to business clients, including merchants, investment accounts, and credit cards.
- Educated customers on banking products and services, highlighting key features and benefits.
- All tasks completed telephonically
Onboarding Consultant
ABSA Group
06.2022 - 02.2026
- Assisted with opening business accounts at the bank.
- Knowledge of Remediation and Refresh Standards.
- Knowledge of KYC methodology.
- Strong interpersonal and relationship skills.
- Applied remediation and refresh standards in banking operations.
- Demonstrated understanding of quality standards in banking services.
- Cultivated positive relationships with clients and team members.
Fleet Sales Consultant
ABSA Group
06.2021 - 11.2021
- Provided telephone assistance to Fleet customers, addressing inquiries and resolving issues efficiently
- Responded to customer email requests promptly
- Issued fleet cards to authorized personnel
Consultant Enterprise Development(Learnership)
ABSA Group
01.2020 - 12.2020
Education
Advance Diploma in Accounting Sciences - Accounting And Finance
University of South Africa
Online 04.2001 -
Diploma - Accounting And Finance
Mangosuthu University of Technology
Durban, South Africa 04.2001 -
Skills
New to bank clients onboarding
Know your customer
Sales management
Relationship management
Operational risk
Customer service
Certification
BOOKKEEPING (SAIBA ACCREDITATION)
Timeline
Banker (Non FAIS) SME ASSIST
ABSA Group
02.2026 - Current
Onboarding Consultant
ABSA Group
06.2022 - 02.2026
Fleet Sales Consultant
ABSA Group
06.2021 - 11.2021
BOOKKEEPING (SAIBA ACCREDITATION)
04-2020
Consultant Enterprise Development(Learnership)
ABSA Group
01.2020 - 12.2020
Advance Diploma in Accounting Sciences - Accounting And Finance
University of South Africa
04.2001 -
Diploma - Accounting And Finance
Mangosuthu University of Technology
04.2001 -