MZINGISI GWAYI

1. Customer Engagement: Greet and assist customers in a friendly and professional manner. Identify customer needs through effective questioning and active listening.
2. Product Knowledge: Stay updated on the latest cell phone models, features, and accessories. Educate customers about product specifications, pricing, and promotions.
3. Sales Techniques: Use persuasive selling techniques to upsell and cross-sell products and services. Achieve and exceed sales targets and quotas through proactive selling.
4. Demonstrations: Conduct hands-on demonstrations of cell phones and accessories to showcase features. Provide technical assistance to customers during the purchasing process.
5. Customer Service: Address customer inquiries and concerns promptly and effectively. Handle returns and exchanges in accordance with company policies.
6. Inventory Management: Assist with stock management, including receiving and organizing inventory. Ensure the sales floor is well-stocked and visually appealing.
7. Sales Reporting: Maintain accurate sales records and update inventory databases. Report daily sales activities and provide feedback to management.
8. Team Collaboration: Collaborate with team members to enhance the overall customer experience. Participate in training sessions and team meetings to improve sales techniques.
9. Promotions and Marketing: Promote special offers and promotions to attract customers. Contribute ideas for improving store displays and marketing strategies.

• Worked checkout and floor sales during peak seasonal trade periods
• Used downtime to clean store floor, rearrange product displays and restock shelves
• Trained new staff on company's best practices, merchandising and lead development techniques to fulfil sales targets
• Displayed merchandise at strategic locations and kept fixtures full and tidy to attract visitors and maximise sales
• Resolved customer queries using active listening and problem-solving skills

• Used downtime to clean store floor, rearrange product displays and restock shelves
• Displayed outstanding personal presentation and customer service in customer-facing role
• Resolved customer queries using active listening and problem-solving skills
• Worked flexibly across multiple customer access points
• Displayed merchandise at strategic locations and kept fixtures full and tidy to attract visitors and maximise sales
• Unloaded store deliveries before sorting and displaying items on shelves and displays for purchase